Vacation Specialist

2 weeks ago

Kissimmee, United States NDM Hospitality Services Full time

Are you ready for an amazing, thrilling, fast paced career in hospitality? Are you looking to enhance your talents and grow in the industry? We have open opportunities to provide you with an amazing future as a part of our team.

The Vacation Specialist helps create unforgettable memories for guests at one of our luxury branded resorts by Rentyl Resorts, part of NDM Hospitality. This position works in a call center environment with inbound calls from guests looking to book reservations. The primary function is inbound sales with outbound upsells prior to guest arrival.

Company Overview:

NDM is a family-owned hospitality business that started in F&B and is now expanding into vacation rentals. We are creating a new sector in hospitality by creating identifiable brands with consistent accommodations, services and amenities within the vacation rental space. Imagine combining the comforts of a vacation home with the experience and consistency of a world class resort.

Position Summary: Part - Time Position / The successful candidate shall have a minimum of 6 months of similar experience  

Schedule: Night & Weekend availability

Essential Duties and Responsibilities

  • Use effective sales techniques to convert reservations
  • Assist Guests with planning unforgettable luxury vacations
  • Perform administrative tasks to ensure reservation accuracy to include collecting guest information, payments, and booking dates
  • Effectively work with email, online chat services, and online travel agents to assist guests with reservation needs
  • Answer calls in professional manner following all brand standards and
  • Attend regular training sessions to review booking trends, patterns, booking objections, and other information that would enhance sales and customer service efforts.
  • Maintain a high level of knowledge of the resort offerings, accommodations, and departments.
  • Use effective sales techniques to convert reservations.
  • Assist Guests with planning unforgettable luxury vacations.
  • Act as liaison between guest and operations to include reservations details that may include:
    • Guest special needs and request
    • Arrival and Departure times
    • Handling any booking issues within Call Center and Front Desk
  • Perform administrative tasks to ensure reservation accuracy, collecting guest information, payments, and travel dates.
  • Submit orders for experiences and sundry items for personalized welcome amenities.
  • Post reservation deposits as needed.
  • Review reservations made daily and block accordingly.
  • Communicate effectively and professionally with telephone, email, online chat services, and online travel agents to assist guests with reservation needs.
  • Demonstrate initiative, including anticipating Guest or operational needs, identifying problem areas, and assist in implementing solution

General Requirements

  • Always maintain a warm and friendly demeanor
  • Must be able to effectively communicate both verbally and written, with all levels of employees and Guests in an attentive, friendly, courteous and service oriented manner
  • Must be effective at listening to, understanding, and clarifying requests by Guests
  • Must be able to multitask and prioritize departmental functions to satisfy Guest needs efficiently
  • Maintain regular attendance in compliance with company standards, as required by scheduling, which will vary according to the needs of the company
  • Maintain high standards of personal appearance and grooming
  • Must be able to understand and apply complex information from various sources to meet appropriate objectives
  • Must be able to maintain confidentiality of information
  • Must be able to show initiative, including anticipating Guest or operational needs, identify problem areas, and assist in implementing solutions

Education & Experience

  • High school diploma or equivalent and/or experience in a hotel, property management, or customer service based profession preferred
  • Excellent customer service and/or sales skills on the phone is required
  • Experience in a call center environment or reservations department is preferred
  • Ability to be a self-starter and innovate new processes is essential
  • Having a sales-oriented background is a plus
  • Experienced with Microsoft Office Software is a plus
  • Knowledge of property management systems is a plus

Great Perks and Benefits - Work with a "Win from within company"

NDM Hospitality is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws



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