Data Engineer

Posting End Date:  

Work Place Flexibility: Hybrid 

Legal Entity: Entergy Services, LLC 

This posting will be used to fill multiple vacancies. These vacancies can be filled as a Data Engineer I – Data Engineer II depending on related experience.

New Orleans, LA or Little Rock, AR are preferred locations for these roles; However, these positions can be filled in Louisiana, Texas, Mississippi, or Arkansas.

Job Summary/Purpose:

The Data Engineer reports to the Manager, Business Services Operations – Meter to Cash, and often works closely with the VP Meter to Cash and VP Contact Center and their teams to help drive continual improvements across Entergy and within Entergy Customer Operations.

This position will: (1) develop, construct, test and maintain architectures, such as databases and large-scale processing systems; (2) analyze and optimize raw data that may contain human, system errors; (3) recommend ways to improve data reliability, efficiency, and quality by employing a variety of languages and tools to marry systems together or try to hunt down opportunities to acquire new data from other systems to support sound business decisions; (4) ensure that the architecture that is in place supports the requirements of the of Customer Operations stakeholders, and the business; (5) deliver data visualization and insights to Customer Operations stakeholders to drive sound business decision and optimization. (6) Develop data set processes for data modeling, mining, and production.     

Job Duties/Responsibilities

1. Analytics

• Support the multi-year analytics roadmap to transform how Customer Operations uses data for decision support and process improvement.
• Architect, build and publish Customer Operations metrics, analytics, and reporting for inclusion in Customer Operations and business communications.
• Extract and aggregate data sets from various sources, including both databases and flat files.
• Apply data analytics practices and the right tools (e.g. Power BI, Python, SQL, Hadoop).
• Gather requirements, formulate metrics and synthesize analytics into dashboard and reports.
• Present data and information, in technical and business terms, with a compelling final product that tells a story to management.
• Analyze data sources, taxonomies and methodologies regularly to ensure data integrity from all relevant data sources.
• Identify statistically significant patterns, correlations, and compelling questions raised by such analysis.

2. Data

• Develop, construct, test and maintain architectures across Customer Operations including databases, Customer Operations processing systems 
• Gather, collect, store, and process data the data, leveraging tools and technology including ETL, API, SQL.
• Conduct or participate in management of analytical studies to address moderately difficult to complex business problems, identify deficiencies and improve solutions which impact Entergy Custom er Operations effectiveness and provide the basis for management decisions.
• Develop, manage and deploy best in practice data collection, data governance, storage and manipulation techniques (extract, transform and load) that ultimately enable Customer Operations business units to unlock additional value from company-held data. 
• Focus on improving the data integration of current Customer Operations systems of record as well as ensuring the approach adopted is agile enough to ingest additional data streams as they become available.
• Understand the strengths and limitations of various data storing, data transformation and data distribution mechanisms and help identify the appropriate data sources, manipulation tools and techniques (including data enrichment/automation) for a particular analytics use case as a function of data quality (including availability) and work collaboratively with other technology and data experts and Customer Operations SMEs to help solve their analytical needs.

3. Effectively manage relationships and can create rapport with others. Anticipate customer/stakeholder needs and accept ownership.
4. At all times put safety first, actively promote safety in both the office environment and on-site/off-site visits at Entergy or supplier sites.

Minimum Requirements

Minimum education required of the position                                                                                                                    

• Bachelor’s degree in a data-centric field (Economics, Computer Science or other science field), Information Systems, Information Processing, Business, or Engineering.
• Master’s in Analytics or related advanced degree preferred.

Minimum experience required of the position

Data Engineer I:                                                               

• 0-1 years of professional experience with a bachelor’s degree; in lieu of a degree 4 years of experience in data engineering/data modeling is required
• At least 2 years in developing and utilizing tools that prepare, extract and manipulate (big) data to create connected datasets (data lake) that can be utilized for analytics purposes preferred.                                                                                                        

Data Engineer II:

• 2-4 years of professional experience with a bachelor’s degree in lieu of a degree 6 years of experience in data engineering/data modeling is required
• At least 4 years in developing and utilizing tools that prepare, extract and manipulate (big) data to create connected datasets (data lake) that can be utilized for analytics purposes preferred.                                                                                                         

Minimum knowledge, skills, and abilities required of the position

Technical:

• Understanding of gathering requirements, formulate metrics and convert data analysis into tangible reporting products.
• Ability to execute in report design, data visualization and presentation techniques.
• Solid application of data management, control and data mining applications and systems.
• Proficient at providing data driven insights and key recommendations on findings.
• Proficient at sharing key insights with department staff and analytics team to promote continuous learning.
• Knowledge and understanding of existing and evolving Customer systems.
• Works to identify the need for new systems and offers strategic input on the utilization of current systems.

Professional

• Knowledge to advise on the application of project management principles to ensure systematic, thorough completion of assignments, identifying critical pathways and risks to delivery.
• Ability to communicate with Customer Operations stakeholders, delivering key messages concisely, supported by relevant data; influencing skills to develop best outcomes.
• Continually seeks sources of business intelligence on company imperatives, industry trends and emerging capabilities that will drive a world-class customer experience.
• Proficient at building extensive relationships and effective networks with all stakeholders.

Leadership

• Basic skills to influence others to action, and to successfully implement strategies and process improvements 
• Basic knowledge of change management and continuous improvement methods, and the application to daily activities to drive performance improvement.
• Able to provide direction on appropriate change to enable business objectives and ensures consistent application across all initiatives and stakeholder interactions.
• Ability to communicate complex scenarios and data, clearly articulate the organization’s strategy, and translate organizational strategy into departmental strategies and plans
• Able to provide technical and professional coaching/mentoring on contract provisions, commercial analytics, etc., to project teams, other Customer Operations personnel and Entergy customers.
• Ability to lead others through ambiguity and support functional leadership of small teams.
• Capability to be the trusted advisor; leader/coach in identifying what is important to the customer base.

#LI-RM1

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Job Function: Professional
FLSA Status: Professional 
Relocation Option: No Relocation Offered
Union description/code: NON BARGAINING UNIT 
Number of Openings: 1
Req ID: 114898
Travel Percentage:Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEI page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Entergy Pay Transparency Policy Statement: The Entergy System of Companies (the Company) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information.  41 CFR 60-1.35(c). Equal Opportunity and Pay Transparency.

Pay Transparency Notice:

Pay Transparency Nondiscrimination Provision (dol.gov)

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment.  Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.