Testing Specialist

2 weeks ago

Benton County, United States NorthWest Arkansas Community College Full time

NorthWest Arkansas Community College (NWACC) provides quality and affordable higher education to empower lives and strengthen communities within Northwest Arkansas and surrounding areas.

As the largest community college in Arkansas, NWACC is recognized as a leader in education. NWACC offers a full range of associate degrees, certificates and workforce training programs that prepare students for rewarding futures and careers.

NWACC employees are dedicated to fostering a diverse educational community and cultural learning environment that supports student success.

The Testing Specialist is responsible for the administration of the NWACC placement test and NWACC classroom tests. The incumbent will also assist with the scheduling and administration of a variety of testing programs, proctor services, and certification testing. This position is responsible for coordinating office activities and developing, revising, and recommending administrative policies and procedures as directed by supervisor. This position is governed by state and federal laws and agency/institution policy.

Essential Duties

Monitors and administers various types of pencil/paper and computer/web-based tests for prospective and currently enrolled students. Records and ensures that the data is properly transmitted to the appropriate databases on and off campus.Provides accommodation testing for students with special requirements.Assists with the administration of tests associated with the outside proctoring services that the center provides for the community. These exams include CLEP, DSST, Pearsonvue, Kryterion, etc.Obtains all certifications needed to administer the exams mentioned above and others not listed.Works as a liaison between the Testing Center and faculty while assisting students in the center.Assists with the reception desk as needed which includes checking in students, assisting students with making appointments, doing the proper paperwork for community proctoring services (PearsonVUE, CLEP, etc)Answers telephone and emails as well as assisting walk-in students.Provides administrative and clerical support as needed.Must have the ability to work a flexible schedule including covering evenings and/or Saturday. This position will be Monday through Thursday 11am – 9pm.Regular, reliable and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.Others duties as assigned.

Salary $17.34 per hour

Knowledge, Skills, and Abilities

Should be able to work effectively with employees and all levels of leadership within the institution.Must be proficient with MS Office (Word, Excel, PowerPoint, Access, Visio) and HRIS systems.The successful candidate must be a self-starter who takes accountability for performance while requiring minimal supervision.Must be able to handle highly confidential material efficiently and effectively.Must possess strong time management, multi-tasking, and organizational skills.Ability to build relationships with individuals and teams across the institution and campus.Ability to analyze information and recommend appropriate action.Knowledge of planning, research, and analysis techniques and procedures.Knowledge of department, operations, policies, and procedures.Ability to conduct research and perform quantitative quality assurance reviews.Ability to research, prepare, and present comprehensive written and oral reports.Ability to organize and conduct meetings and workshops.Knowledge of state and federal personnel laws, policies, and procedures.Must be able to report clear, concise and accurate ad-hoc reports to all levels of leadership.

Physical Demands

The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.

While performing the functions of this job, the employee is continuously required to sit, use hands to finger, handle, or feel, talk or hear; regularly required to reach with hands and arms, taste or smell; occasionally required to walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.

Environmental Conditions

The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Required Qualifications

An Associate degree is required plus one year of specialized training in business management, business education, or a related field; plus three years of experience in specialized or a related field applicable to work performed. Bachelor’s Degree is preferred. Some work experience may substitute for educational requirements.


Additional requirements determined by the agency for recruiting purposes require review and approval by the Arkansas Division of Higher Education.

OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

NWACC is an Equal Opportunity Employer, please see our EEO policy.

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