Front Desk Assistant

4 days ago

Annapolis, United States Anne Arundel Workforce Development Corporation (AAWDC) Full time
Description The incumbent of this position works for the Naval Academy Business Services Division as the Facility Front Desk Assistant of the Brigade Sports Complex (BSC). They are responsible for overseeing all front desk operations in support of the daily activities and programs at the BSC. 
Key Responsibilities The incumbent will provide clerical and administrative assistance to management in support of business operations. This includes, but not limited to: Oversee the BSC front desk point of sale and customer service operations. Training employees in proper use of the Point of Sale system. Training employees in facility programs and offerings. Assists management on maintaining department SOP’s. Assist management in formulating department policies. Answers electronic and phone correspondence. • Manage BSC front desk phone, answer questions, schedule tennis court time, greet guests, check ID’s, enroll customers in BSC programs/offerings, and take messages. • Provides support to management in organizing and requesting to order inventory and supplies. Maintains regular inventory counts, prepares purchase requests, and may be a receiving agent. • Provide administrative assistance to program coordinators in support of BSC programs such as tennis clinics, fitness classes, Navy Hockey Season tickets, and Learn to Skate program. This includes, but not limited to, clerical items such as customer correspondence, and day of support for programs. • Assist management team in identifying facility maintenance issues and maintaining a liaison with USNA Public Works Department and contractors. • Monitor activities and patrons within the facility enforcing rules and policies and ensuring safe conditions, and report any unsafe conditions to the manager. Be familiar with and ensure that BSC rules and emergency and safety procedures are followed. • Perform cleaning duties such as vacuuming, mopping, sweeping tennis courts, taking out trash. • Fulfill all BSC training requirements. • Enforce BSC rules and use decision-making skills to professionally and appropriately address rule infractions and other incidents. • When proper training and approvals are obtained, employee may: Operate, monitor, and maintain equipment (skate sharpener, racquet stinging machine, resurfacer, ice edger, compressors, etc.) • The work requires moderate walking, observing, working with hands, sometimes working with equipment, and moderate to heavy lifting 
Skills, Knowledge and Expertise Applicants who meet the qualification requirements will be further evaluated to determine the extent to which their education, related experience, training, awards, and supervisory appraisal demonstrate they possess the desired knowledge, skills, and abilities (KSAs). • Must obtain and maintain a secret security clearance – requires 18 years of age • Males born after December 31, 1959 must be registered for Selective Service • Verification of employment eligibility in the United States is required • One-year probationary period • U.S. Citizenship is required for Tier 3 Positions 
AAWDC is a nonprofit corporation that provides innovative, high-quality workforce development services to Anne Arundel County businesses and residents.  We are the bridge between understanding the workforce and talent development needs of local and regional businesses and preparing individuals to meet their full career potential.

Our Business & Industry Solutions team provides various services to the local business community, and one of them is recruitment assistance. Therefore, the job postings in this section are not directly associated with our organization; instead, they are featured here as a service for one of our business partners.

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    4 days ago

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