Data Center Technician

4 weeks ago

Chandler, United States Sunrise Systems Full time

Title: Data Center Technician-S2

Location : Chandler AZ

Duration : 6+Months Contract (possible extension)

Onsite only

Shift: Night


About the Role:

Our Team is currently seeking an entry level Data Center Technician to support both company specific servers as well as servers onsite at customer data centers. The ideal candidate balance technical skills (Hardware, IT, and Cabling Management) is highly analytical with superior attention-to-detail, self-motivated, and a positive, humble 'results driven' attitude. Technicians are also expected to provide feedback, create documentation on both technical and non-technical processes, and contribute to our knowledge library that can be leveraged by others, for example: KB Articles, SOP, lessons learned, etc. Additionally, the Tech will be both internal and external facing with the ability to lead and drive initiatives as assigned to conclusion.


What you'll do:

  • Prepares, stages, sets up, and performs startups and shutdowns (e.g., racks, hard drives, switches) according to specific instructions provided via checklists, guides, standard protocols, and emails; assists and provides guidance to other technicians to complete challenging or complex tasks.
  • Performs diagnostics and troubleshooting following standard procedures, quickly identifies the cause(s) of issues with minimal customer and business disruption.
  • Follows procedures to communicate, report, and escalate incidents to appropriate Shift leads.
  • Participates in daily safety briefings, completes required safety training, complies with safety procedures (e.g., equipment uses, lifting, electrical hazards, ladder/rolling stair use).
  • Contributes to a positive and effective team environment by sharing information with others, contributing to regular team meetings, asking questions, and staying apprised of the status of others' work.
  • Proactively shares relevant information to enable efficient workflow and mitigate the impact that changes to their area of work will have on others.
  • Complies with Data Center Services (DCS) business unit and service-level policies, procedures, and deadlines.
  • Completes assigned tickets efficiently and in alignment with expectations for Key Performance Indicators (KPIs) per task type while meeting or exceeding established Service Level Agreements (SLAs), with guidance from S3 technicians.
  • Has pride and a sense of accountability for the service quality, completeness, and resulting user experience; displays accountability and ownership of the data center facilities.
  • Learns the client's business and maintains a strong client focus to understand the impact of their work when completing tickets and assigned tasks.


What you bring:

  • Computer or Server hardware knowledge with an understanding of component & system type failures
  • Administer software tools (e.g.: diagnostics, tests, FW updates) experience in real-time issue resolution during deployment execution
  • Experience with Linux PXE services a plus.
  • A growth mindset and commitment to continued process improvement
  • Basic Linux and Windows scripting experience a plus
  • Virtual Machine set up and environment configurations a plus
  • Ability to work autonomously and within a local or geographically dispersed team environment.
  • CompTIA A+ or equivalent experience or schooling
  • CompTIA Server+ or equivalent experience or schooling
  • Windows OS experience
  • Associate degree in computer science, Information technology or equivalent experience a plus
  • MCP/MSCE certification a plus
  • The ability to lift up to 50 pounds when necessary
  • The ability to safely climb ladders when necessary
  • The ability to wear personal protective gear correctly when necessary
  • The ability to stand and walk throughout the facility for extended periods without loss or reduction of productivity
  • The ability to (i) use their hands to handle, control, or feel objects, tools or controls, (ii) make quick, precise adjustments to machine controls, (iii) bend or twist their body and (iv) repeat movements for extended periods without loss or reduction of productivity


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