Support Specialist
4 weeks ago
Job Description
The Data Centers' Support Specialist is responsible for resolving or escalating systems and application issues in a timely and professional manner as well as triaging incoming tickets to the Data Centers group. The Support Specialist supports Expeditors' critical business systems and applications for its global locations. The Support Specialist is responsible for working with global customers, monitoring global production systems, analyzing issues, and identifying opportunities for process improvement.
Utilizing cross department collaboration and exceptional customer service, Expeditors' Support Specialists solve issues for customers 24 hours a day.
KEY RESPONSIBILITIES
Relocation assistance is not offered for this position.
Qualifications
MINIMUM QUALIFICATIONS
Exceptional customer service skills Excellent written and oral communication skills Superior organization skills Ability to multitask in a fast paced and demanding environment Ability to create instructional and technical documentation Resolve problems creatively using technology A relevant bachelor's degree, graduation from a technical program, or comparable work experienceDESIRED QUALIFICATIONS
Skilled in applying a variety of triage and analysis techniques Knowledge of Unix, scripting, SQL and programming languages Previous work experience or training within ITApplicants are required to be eligible to lawfully work in the U.S. immediately; employer will not transfer or sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity.
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