Membership Associate

1 month ago


San Francisco, United States YMCA of San Francisco Full time

Careers with a Cause

Imagine going to work knowing that what you do each day positively influences the lives of people and communities. As the nation's leading nonprofit organization committed to strengthening communities through youth development, healthy living and social responsibility, the YMCA of San Francisco offers more than just a job -- we offer you a career with a future and the chance to make a lasting difference in your community. At the Y, you can discover your passion and a lifelong career helping to solve some of the nation's most pressing social issues.

About the Job

The Membership Associate is responsible for creating and nurturing a seamless and meaningful YMCA member experience from fist point of contact with the Y to daily engagement of current members. The candidate demonstrates the Y’s core values of caring, honesty, respect and responsibility and implements the Y’s Member Engagement Principles of welcome, connect, support and invite during all member and guest interactions. They connect YMCA members with available resources virtually or in the branch. The candidate is expected to maintain general knowledge of the facility, programs and activities of the Y and provides service and information to members while creating a safe environment for all. 

Salary range: $18.50 to $22.00 per hour

Minimum Qualifications

Minimum 18 years of age High school diploma or equivalent  Must be available weekdays and/or weekends Must be available mornings, afternoons, and/or evenings 6 months customer service experience  Computer literacy and knowledge of Office 365  Strong interpersonal and customer service/phone etiquette skills  Current YMCA-approved CPR and First Aid certification 

Preferred Qualifications

Experience with Salesforce  Bilingual skills in Spanish, Cantonese, and/or Mandarin

FOR NEW APPLICANTS:

BAYVIEW CHINATOWN EMBARCADERO RICHMOND STONESTOWN

FOR CURRENT STAFF AT THE Y OF SF:

BAYVIEW CHINATOWN EMBARCADERO RICHMOND STONESTOWN

All employees working with the YMCA are considered to have supervisory or disciplinary action relationship over minors. Job offers are conditional and contingent upon background clearance. Pursuant to the San Francisco Fair Chance Ordinance and CA Fair Chance Act, we will consider for employment qualified applicants with arrest and conviction records.



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