IT Network Analyst III

Overview

The IT Network Analyst III provides all network infrastructure and application support where applicable as well as secondary support for the organization’s internal and external network, including network hardware maintenance, applicable network appliance and server installation and configuration, and network application software installation and support. This position is responsible for the design of complex network infrastructure, installing and troubleshooting network systems, performs network configuration and maintenance operations, plans and designs LAN/WAN/wireless/VoIP solutions, and assists in resource planning and assessment of network risks and contingency planning.

Responsibilities

· Works with network switches to connect computers, printers, and servers within the City’s network

· Understands the different types of ethernet switches and their capabilities, managed and unmanaged

· Works to create networks and configure complex network ports

· Works on advanced switching operations including Data Center, Nexus, and WLCs

· Works on Layer 3 switching and core switch configuration

· Works with network routes to connect networks and create Layer 3 links

· Works to link computers and networks to the internet, on shared and private connections, and through all medium and circuit types including fiber, ethernet, T1, ISDN, PRI, and others, configuring for optimal, redundant, and/or channeled paths

· Duties include network design and documentation, advanced routing internal and external to the City network, and special projects

· Works in various environments using network tools and network software diagnostics and applications to configure, install, repair, or replace various network equipment including but not limited to switches, routers, security appliances, servers, and voice gateways

· Works to support the LAN/WAN infrastructure

· Administrates the maintenance, support, and design of the City network including network monitoring, system testing, and diagnostics

· Works with service desk, change management, and others in a professional and efficient manner to complete the resolution of tasks and issues placed before them

· Works to provide guidance to other IT Network Analysts

· Duties include advanced network design and implementation, project management, product research and recommendation, assisting in budget analysis, and acting as a team lead

· Administers City internet, security appliance configuration, and call manager systems (IVR, PRIs)

· Works with advanced network protocols to build and operate complex network configurations on core switches and routers

· Maintains safety and technical knowledge, skills, and adaptability by keeping required licenses and relevant certifications current

· Prioritizes tasks, assignments, and network projects to resolve network communication, data, and infrastructure issues

· Works alone or as team lead performing support services alongside IT Network Analysts and IT System Analysts as assigned

· Document and reports within the City help desk application; customer interface, communication, and follow up; and the timely resolution of tasks and issues as assigned

· May be asked to perform other duties as assigned

Qualifications

· Requires an Associate’s degree

· Minimum of four (4) years of experience

· A combination of education and pertinent experience may be considered

· CCNA Certified Cisco Network Associate required within six (6) months of hire

· CCNP, CCVP, CCSP, or equivalent certification preferred

· A valid driver's license is required; successful out-of-state candidates must be able to obtain a valid Texas driver's license within 90 days of hire

Other Information:

Benefits

The City offers an excellent benefit package that includes:

· Texas Municipal Retirement System – TMRS is a required retirement plan for all full-time employees. Each employee automatically contributes 7% of their total compensation. The City will match employee contributions 2 to 1 during retirement.

· Medical/dental/vision/life coverage for employees and their eligible dependents.

· Vacation – 88+ hours per year

· Personal leave – 40 hours per year

· Sick leave – 96 hours per year

· Voluntary 457b deferred compensation plan

· Ten (10) Holidays

· Flexible Spending Account

· City Employee Health & Wellness Clinic & City Employee Fitness Center

· Learning & Development Academy

· Tuition Reimbursement Programs

· Employee Recognition Programs

Basis of Rating 

Application review and the City may also conduct additional skill assessment tests, in addition to the panel interview.

Closing Statement 

· Selected applicants must be able to pass a background investigation and a pre-employment drug test.

· Any position that lists a minimum qualification for education level and/or license/certification will require the applicant to provide proof of documentation if selected for hire into the position with the City of Corpus Christi.

· In the event of an emergency, employees are required to work to provide for the safety and well-being of the public, including the delivery and restoration of vital services.