Member Services Full Time

3 weeks ago


McHenry, United States Planet Fitness Full time
Job Summary    The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. 

Essential Duties and Responsibilities  
  • Greet members, prospective members and guests, providing exceptional customer service. 
  • Handle all front desk related activities including:  
    • Answer phones in a friendly manner and assist callers with a variety of questions. 
    • Check members into the system. 
    • New member sign-up. 
    • Take prospective members on tours. 
  • Facilitate needed updates to member’s accounts. 
  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed. 
  • Assist in maintaining the neatness and cleanliness of the club. 
Qualifications/Requirements  
  • Customer service background preferred. 
  • Basic computer proficiency. 
  • A passion for fitness and health. 
  • Upbeat and positive attitude 
  • Punctuality and reliability is a must. 
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations. 
  • Strong listener with the ability to empathize and problem solve. 
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language. 
  • High School diploma/GED equivalent required. 
  • Must be 18 years of age or older. 
Physical Demands  
  • Continual standing and walking during shift. 
  • Continual talking in person or on the phone during shift. 
  • Must be able to occasionally lift up to 50 lbs. 
  • Will occasionally encounter toxic chemicals during shift. 
Fast Paced Growth Opportunities 

  • MSR (12/Hr) Overnight (13/Hr)  
  • Shift Lead (15/Hr)  
  • Assistant Manager (Salary Based + Bonuses)  
  • General Manager (Salary Based + Bonuses)  
Sign On Bonus 

  • Sign on Bonus of $250 after 6 months 


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