Dispatcher / Service Delivery Specialist

7 months ago


Fishers, United States Smart Care Full time
Smart Care Solutions is the trusted service leader in the commercial food equipment industry. Nationwide thousands of restaurants, hotels, hospitals and schools rely on Smart Care to provide Preventative Maintenance Programs, Equipment Installation & Disposal Services, Remote Temperature Monitoring, Water Filtration, and Emergency Repair Services of commercial refrigeration, cooking and ware washing equipment.

The Dispatcher routes Service Technicians to service calls servicing the commercial kitchen equipment environment in a manner that maximizes efficiency and productivity while exceeding customer expectations. This position is the primary point of contact for a group of Service Technicians within a geographic market or territory.

Main Responsibilities:

Effectively route technicians to service calls maximizing efficiency and productivity using dispatch management tools in a manner that exceeds customer expectations and/or service level agreements Serve as the primary point of contact for technicians within a geographic market or territory Facilitate technician performance to maximize productivity and profitability through effective call clustering and routing to control cost, enhance efficiencies and meet commitments Effectively manage work in progress including pro-active management of all open service orders that need parts ordered, are in waiting for parts status or have other special requirements Build and solidify associate and customer relationships to increase customer satisfaction and retention Review and resolve escalated service issues and find unique and repeatable ways of solving issues

Basic Qualifications:

High school diploma or equivalent 3+ years’ experience in dispatch, customer service and/or restaurant management Intermediate experience in Microsoft Office / Window based environment

Preferred Qualifications:

Ability to learn unique and proprietary software Ability to multi-task and prioritize with strong organizational and time management skills Ability to work independently with minimal direct supervision Excellent verbal and written communication skills Previous SAP experience

  • Fishers, Indiana, United States Uber Full time

    Company OverviewAt Uber, we're redefining the way people move around cities and towns. As a freelance delivery specialist, you'll be an essential part of our team, providing a convenient and reliable service to our customers.


  • Fishers, Indiana, United States Smart Care Full time

    OverviewAt Smart Care Solutions, we're the trusted service leader in the commercial food equipment industry. With thousands of restaurants, hotels, hospitals, and schools relying on us for their maintenance needs, we provide a range of services including Preventative Maintenance Programs, Equipment Installation & Disposal Services, Remote Temperature...


  • Fishers, Indiana, United States Kura Sushi USA, Inc. Full time

    Kura Sushi USA, Inc. is a leading provider of innovative dining experiences.We are seeking highly motivated and enthusiastic individuals to join our team as Sushi Service Specialists.The successful candidate will be responsible for providing exceptional customer service while maintaining the highest standards of food quality and safety.Key...


  • Fishers, United States Thermo Fisher Scientific Full time

    Responsibilities Serve as the primary point of contact for new clients post-sale, overseeing onboarding, account management, and ensuring timely support for client inquiries. Partner with commercial teams to manage client handoffs, set up new account Customer Service Specialist, Customer Service, Specialist, Healthcare, Manufacturing, Retail


  • Fishers, Indiana, United States Infinia Search Inc Full time

    Job OverviewWe're seeking a highly skilled Financial Services Specialist to join our team at Infinia Search Inc. This role involves accurately and timely processing of customer mortgage payments to the servicing system daily. The ideal candidate will work collaboratively with business units to ensure company guidelines and processes are met.Key...


  • Fishers Island, United States United Parcel Service Full time

    About the RoleAt United Parcel Service, we are committed to delivering exceptional service to our customers. As a Seasonal Driver Helper, you will play a vital role in helping us achieve this goal.Job SummaryWe are seeking highly motivated and flexible individuals to join our team as Seasonal Driver Helpers. In this role, you will assist Package Delivery...


  • Fishers, Indiana, United States US Foods Full time

    At US Foods, we're committed to our mission of GREAT FOOD. MADE EASY -- providing food products that keep operators ahead of customer demand and services that help them run their operations.As a Logistics Specialist - Food Distribution, you'll play a crucial role in ensuring timely delivery of goods to our customers. This position requires strong...

  • Delivery Driver

    2 months ago


    Fishers, United States Kittles Home Furnishings Center, Inc. Full time

    Kittle's Furniture - recognized as a "Top workplace" in Indiana - is looking for driven, ambitious, and enthusiastic drivers to join our growing delivery team at our Fishers Distribution Center. About The Job You'll join a team of Delivery Drivers and Helpers who pride themselves on excellent service to our customers while delivering their beautiful...


  • fishers, United States TravelNurseSource Full time

    TravelNurseSource is working with Triage Staffing to find a qualified Labor/Delivery RN in Fishers, Indiana, 46037!Pay Information$1,818 per weekAbout The PositionTravel Nursing: Labor and Delivery FishersLocation:         FishersStart Date:       12/22/2024Shift Details:   12H Nights (7:00 PM-7:30...

  • Restaurant Delivery

    7 days ago


    Fishers, United States DoorDash Full time

    Restaurant Delivery at DoorDash summary: As a Dasher for DoorDash, you have the freedom to choose your working hours and locations for delivery services. With no vehicle restrictions and an easy sign-up process, you can start earning money immediately after approval. Enjoy the flexibility of daily pay and the opportunity to achieve your personal goals...


  • Fishers, Indiana, United States Epic Travel Staffing Allied Full time

    Epic Travel Staffing Allied is seeking a skilled Mobile Interventional Radiology Specialist to fill a 13-week position in the Fishers, Indiana area.Job DetailsSpecialty: Interventional Radiology TechnologistEmployment Type: TravelThe ideal candidate will have experience working in a Cath Lab setting and possess strong technical skills. This role offers the...


  • Fishers, United States Mondelēz Global, LLC (search conducted by Drive My Way) Full time

    Job DescriptionJob DescriptionMondelēz Global LLC, a leading global snacking company is now hiring a CDL A Local Deliver Driver in Indianapolis, IN. This is a union role with start times at either 10pm or 2am . The driver will deliver products, including temperature-controlled foods safely and on time within the Indianapolis metro area. You will stock your...

  • CDLA Delivery Driver

    2 months ago


    Fishers, United States US Foods Full time

    ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITE Join Our Community of Food People! BECOME A US FOODS® DRIVER! Ready to build a career with a company that's leading the foodservice industry?We help YOU make it! Our Delivery Drivers make $30.25 / hour! Benefits after 90 days. Medical, dental, vision, 401K,...


  • Fishers, United States Orkin Full time

    As a Customer Service Specialist, you will be a Subject Matter Expert and play a pivotal role in ensuring every commercial customer has an experience thats the best in pests. You will field incoming requests, schedule service visits and maintain eff Relations, Specialist, Customer, Business Services

  • CDLA Delivery Driver

    3 months ago


    Fishers, United States Transforce Full time

    ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITE. Join Our Community of Food People! BECOME A US FOODS DRIVER! Ready to build a career with a company that's leading the foodservice industry? We help YOU make it! Our Delivery Drivers make $30.25 / hour! Benefits after 90 days. Medical, dental, vision, 401K,...


  • Fishers, Indiana, United States Assured Nursing Full time

    Job Title: Advanced Catheterization SpecialistAbout the Role:We are seeking a skilled Cath Lab Technologist to join our team at Assured Nursing. This is an exciting opportunity to work in a dynamic environment and contribute to the delivery of high-quality patient care.Key Responsibilities:The successful candidate will possess excellent technical skills,...


  • Fishers, United States Pinakle Full time

    Our company is growing at a tremendous pace and we are looking for new individuals to join us in our expansion. We are looking to bring on a new Entry Level Lead Generation Specialist that is highly motivated and outgoing.  Our partners with some of the leading telecommunications industries in the world and has represented our clients in the most...


  • Fishers, Indiana, United States beBee Professionals Full time $55,000 - $75,000

    At beBee Professionals, we are seeking a skilled Diagnostic Imaging Specialist to join our team in the vibrant city of Fishers. This role is perfect for those who enjoy working in a fast-paced environment and take pride in delivering exceptional patient care.About the Role:We are looking for an experienced radiology technologist to perform diagnostic imaging...


  • Fishers, Indiana, United States Midwest Logistic Systems Full time

    Are you ready to start your career as a dedicated truck driver? At Midwest Logistics Systems, we're seeking experienced drivers to join our team in delivering automotive parts across the Midwest. With a focus on predictability and stability, this role offers a great work-life balance and opportunities to advance your skills.About the RoleIn this dedicated...


  • Fishers, Indiana, United States Starcrest Cleaners Full time

    About UsStarcrest Cleaners is a retail dry cleaner with a strong and loyal in-store customer base. We offer residential and business dry cleaning and laundry delivery services to the north Indy metro area.Job SummaryWe are seeking a Retail Delivery Driver and Sales Associate to effectively execute deliveries, run clothes between our three stores, and assist...