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Team Member
3 months ago
$22/hr
General Manager: Leads and coordinates everyday business operations, ensuring smooth functioning and team support.Duties
- Follow DHC Training Program for new skills and responsibilities
- Communicate training needs to supervisor
- Conduct Ops Walks and Q&A checks for improvement
- Organize shift schedules and monitor attendance
- Understand the impact of job responsibilities on guests and operations
- Ensure food preparation, safety, and cleanliness standards are met
- Handle guest concerns professionally
- Maintain a neat appearance and adhere to uniform policy
- Provide direction and feedback to management team and team members
- Manage cash handling, hiring, training, scheduling, and daily tasks
- Oversee purchasing, inventory, maintenance, and operational functions
- Develop strategies for efficiency and goal achievement
- Focus on sales growth and forecasting
- Abide by rules and directions given by the General Manager
- Plan and implement daily operational routines
- Complete administrative duties and required checklists
- Establish trust and open communication
- Set a positive example for the team
- Follow food and cash control guidelines
- Abide by company policies and directives
- Support management decisions and goals
- Communicate effectively with management team and team members
- Current student or high school diploma/GED preferred
- Minimum age of 21 and English fluency
- Previous Assistant General Manager/General Manager experience
- Certified in all stations following DHC Training Program
- Current ServSafe Certification
- Flexibility for night, weekend, and holiday shifts
- Ability to stand for long periods and work in a fast-paced environment
- Positive attitude and commitment to guest satisfaction
- Effective communication with co-workers and management
- Reliable transportation, driver's license, and insurance
- Telephone or reliable communication method
- Flexible availability for opening and closing shifts, weekends, nights, and holidays
- Task delegation skills
- Strong time management and organizational skills
- Excellent people and guest service skills
- Attention to detail and multitasking ability
- Confidence, proactiveness, and problem-solving skills
- Ability to view operations from a guest's perspective
- Initiative and ability to lift 50-75 lbs. comfortably
