Marketing Associate

2 weeks ago

Hendersonville, United States Mr. Rooter Full time

Apply today to join the team at Mr. Rooter Plumbing. We are looking for the best people to join our team.

You may have never thought about working in the plumbing industry, but now is your chance. Plumbing is a very important service work that’s always needed, even in times of economic uncertainty. As a Marketing Associate for Mr. Rooter Plumbing, you’ll be doing something that matters


How to Know if You Are a Good Fit for this Marketing Position

If you want to be at the cutting edge of the home service industry, then keep reading:

· You like interacting with people. You’ll be instrumental in educating the customer on our company, services and products, providing options to meet their home plumbing needs. Plus, you’ll be part of the team here at Mr. Rooter Plumbing.

· You like being part of a high performing team. After your initial training, you’ll be able to apply your marketing and advertising skills with our point of sales systems, website dashboards and social media to advance the brand across the home service industry.

· You are patient and persistent. You like figuring things out and don’t get frustrated easily. You’re willing to take the time to explain things and help people and see something through.

· You like working with technology. You’ll need to be comfortable using a variety of software applications. We’ll teach you the best way to use every system required to perform the work.

· You appreciate a great coach. At Mr. Rooter Plumbing, we give our employees the training and coaching they need every day. We’ll show you multiple ways and different options for opportunities to grow your career in the plumbing industry.


Here’s What You’ll Be Responsible For

Initially, you’ll team up with a more experienced associate to learn the company systems and approach. Once you are up to speed, you’ll be

initiating strategies and tactics for promoting our company and generating cheerleader customers.

You’ll support awareness of our crucial services for our customers’ homes and families. Here are the things you’ll be responsible for:

· Communicating with the Customer – Monitor and manage reviews, provide responses as directed by the General Manager.

· Monitor and track metrics – Track marketing spend rates and returns on investment, recommend adjustments to marketing campaigns based on results.

· Track performance of vendors – Assess call volume, search engine optimization performance, pay per click costs and ensure webpages are up to date.

· Ensure the franchise maintains brand standards- Maintain inventory of marketing materials, ensure vehicles are wrapped within brand standards and manage the marketing budget.

· Following Our Mr. Rooter Plumbing Process – You’ll follow our proven process, from initiating incoming calls to promoting positive customer reviews.


How We Measure Success at Mr. Rooter Plumbing

The team is collaborative and competitive here at Mr. Rooter Plumbing and we keep our eyes on the numbers to ensure everyone wins. There’s even a physical scoreboard at the office so that we can celebrate the victories.


Here are some of the things we measure:

Offering and Delivering Solutions – We educate our customers thoroughly and give them the best options to solve their current issues, plus to prevent more problems in the future. Then, we follow through to take care of their plumbing needs.

Quality Workmanship – We make sure we get it done right, the first time.

Operating Efficiently – We stay productive with our time and carefully use materials to avoid waste.

High Customer Satisfaction – We collect customer feedback through surveys and Google reviews that we tie back to each service call. We are proud to maintain high scores for our brand and our location.


Job Requirements

The following are the minimum requirements to be considered for this General Labor position:

· Must be able to lift at least 35 lbs.

· Must have a valid driver’s license.


How We Take Care of Our Team Members

· Paid Training – We make sure that you have the knowledge and skills to grow in your career.

· Computer and Software - We use state-of-the-art technology and software to make marketing initiatives and customer interactions faster and easier.

· Paid Time Off

· Benefits

The starting pay range for this position is $XX.XX to $XX.XX per hour, depending on your level of experience doing similar work.

At Mr. Rooter Plumbing, we value helping our team members build long-lasting careers in the plumbing industry, starting from general labor positions all the way to team leaders or licensed plumbers.

If you’re ready to join our talented & enthusiastic team that shows up ready to crush goals, it is time to take the next step APPLY TODAY

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