Cleaning Crew

Cleaning Crew

ROLE PURPOSE

To ensure that TGI Friday’s restaurants are clean and presentable to provide a quality Guest experience.

KEY RESPONSIBILITIES & ACCOUNTABILITIES

Responsible for following Friday’s cleaning standards as outlined in the cleaning system. Responsible for ensuring all trash is disposed of accordingly. Cleaning and sanitizing kitchen and cooking equipment. Dusting and cleaning windows, counters, tables, and woodwork. Maintains cleanliness of restroom, perimeter of building and parking lot. Work with a team and individually to complete cleaning tasks in an efficient and timely manner. Follow proper food/health safety precautions and processes. Perform duties as directed by management.

KEY DECISIONS

Influences:

Guest Experience Issues around cleanliness and sanitation

MEASURES OF SUCCESS

Consistently fulfill the Key Responsibilities and Accountabilities above Guest satisfaction scores Cleanliness and sanitation

QUALIFICATION REQUIREMENTS

Previous experience cleaning restaurants and equipment a plus Must be able to work with Team Members Must have professional appearance and conduct Must be thorough and detail oriented Ability to adapt and take direction Must be able to work individually and as a part of a team Must have strong work ethic and initiative Must be a team player and good communicator Must be able to lift and carry sacks, cases, and bus tubs of up to 70 lbs, up to 20 times per shift; places these items on high shelves and in walk-in freezer Must be able to reach, bend, stoop and wipe frequently Must be able to walk and stand during entire shift 

COMPETENCIES PASSION FOR THE GUEST – Actively contributes to fun, friendly and engaging service.

Understands how their role impacts the Guest. Displays a caring attitude towards Guests. Contributes to the Guest experience through knowledge of job and products. Demonstrates a service attitude by providing support to those who are directly serving the Guest. Handles special requests in a responsive and positive way. Utilizes customer feedback to provide a better Guest experience.

COMMUNICATION – Keeps the lines of communication positive, open and productive.

Pays close attention to Guests' and coworkers’ special requests to ensure accuracy. Responds positively to conflict situations and works to find appropriate solutions. Keeps interaction positive and productive; avoids conveying negative messages. Shares information with others to raise awareness of potential needs and concerns. Listens carefully and attentively to others without interrupting. Asks thoughtful questions to ensure proper understanding of the message being conveyed. Contributes to pre-shift meetings by providing relevant updates and asking appropriate questions.

PASSION & INITIATIVE – Keeps it fun and keeps up with the pace.

Shows Guests and Team Members that (s)he genuinely enjoys the job. Displays passion, energy and pride in doing the job right. Works with a strong sense of urgency and drive; pushes for quick, yet accurate results. Focuses on the way (s)he approaches a task, not just the task itself. Takes independent action to improve existing systems and processes. Enthusiastically promotes the TGI Fridays brand and menu items.

RELIABILITY & ACCOUNTABILITY – Works hard and delivers quality results.

Arrives on time and ready to work dressed in proper uniform. Attends all required shift meetings and is prepared to contribute. Minimizes wastes and costs (e.g., maintains proper rotation of inventory). Responds to complaints about food quality issues by owning the situation and solving the problem quickly and properly. Uses good judgment and acts with integrity in all dealings; demonstrates consistency in words and actions.

FLEXIBILITY & STRESS TOLERANCE – Knows that anything can and will happen and handles uncertainty in a calm, controlled manner.

Addresses daily challenges and obstacles with confidence and a positive attitude. Easily adjusts to meet changing demands and new responsibilities. Prioritizes effectively and multitasks to ensure all tasks are completed by the end of the shift. Maintains an even-tempered demeanor even in stressful situations. Responds calmly to problems and controls emotional reactions. Handles him/herself in a professional manner at all times.

TEAMWORK & COLLABORATION – Fuels an environment where everyone pitches in and gets along.

Recognizes the importance of working together to accomplish goals. Actively promotes cooperation, respect, and acceptance of all Team Members. Establishes positive and supportive working relationships with all Team Members to maintain a productive environment. Takes on additional responsibilities to ensure proper coverage during rush periods. Reaches out to Team Members when necessary to ensure timely completion of all tasks. Takes advantage of opportunities to set an example for new or inexperienced Team Members.

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