Store Manager: New York
2 months ago
Position Summary
Store Managers are responsible for the complete day-to-day operation of their store. They are responsible for maximizing store sales and profitability, along with managing expenses while ensuring that the store is optimally stocked and merchandised and that all customers are provided with excellent customer service. A store manager contributes to the growth and development of the management team and store associates. Live the Costellos Vision To be recognized in the communities we serve, as the most helpful, friendly problem solvers on the planetMajor Responsibilities
Be sure all staff are trained and hold staff accountable for their responsibilities, company policies and company standards Drive Customer Loyalty by: Acknowledging all customers, dealing with any complaints/problems fast and making sure they get everything they need to complete their projects Make customer service your number one priority. Monitor the ECET process daily, complete Sales Observational Checklists on staff, maintain Helpful 101 certification and a score of 80% or higher on all mystery shops Manage your inventory to: Stay in stock, keep non-productive inventory at a minimum, keep all back stock organized and keep inventory shrinkage to no more than 1.75% of sales. Complete your Mango counts 100%, shoot your outs after every order and be 100% ready for inventory day. Communicate Sales goals and company announcements with entire team consistently, clearly and in a positive way Meet budgets on Key Performance Indicators Comply with company merchandising standards, by enforcing and monitoring aisle assignments and aisle recovery, complying with POG standards, meeting end cap and ad presentations and ensuring everyday and ad items are priced properly Monitor and Grow New and Old B2B Accounts Optimize operational procedure accuracy including but not limited to inventory receiving, accurate HR paperwork, and securing all company assets Hire, train and develop retail staff with goals for growth and success in their positions, provide performance feedback and recognize accomplishments Create work schedules (with-in budget) to meet customer demand. Delegate daily workload among associates to meet merchandising and visual presentation standards for every aisle, promotional areas, impulse area and seasonal. Enforce safe and secure workplace policies and procedures.Physical Requirements
Essential Physical Ability
Frequency
Requirement
Walking
Frequent
Flat surfaces from point to point
Standing
Constant
All work performed on feet
Sitting
In-frequent
Paperwork in office
Stooping
Frequent
To pick up cartons at floor level
Reaching
Frequent
To a height of 6 feet
Lifting
Frequent
Up to 60 lbs., up to 500 repetitions per hour to a height of 4 feet (top of register); must be able to lift up to 25 pounds comfortably
Hand Dexterity
Frequent
Must be able to use at least one hand to operate register and complete paperwork
Pushing/Pulling
Frequent
Move hand jacks from place to place
Carrying
Frequent
Up to 50 lbs., up to 10 feet, occasionally more
Climbing
In-frequent
Stairs in storage rooms; ladders
Vision
Constant
Read labels, recognize boxes, safety in working
Hearing
Constant
Safety Signals
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