Front Desk Manager
4 weeks ago
Nordic Spa Job Description
Front Desk Manager
Reports to : Assistant Spa General Manager
Achieving Excellence
As the for the Nordic Spa, you are authorized to exceed guest expectations and maximise revenue opportunities through your Spa Concierge team. You will showcase your leadership and interpersonal strengths to lead, train and recognize your team in support of exceptional guest service. Your role is crucial in maintaining a positive guest environment and fostering a culture that reflects our Spa values: Your ability to balance optimal results around customer satisfaction, and the efficient operations of the front desk and concierge team, will be the ultimate measure of success. We commit to giving you the authority and resources required to be successful; achieving excellence is up to you.
Key Focuses
Expertly manages the delivery of all guest services and promptly handles and resolves guest opportunities Manages the guest's sense of arrival by ensuring the cleanliness and readiness of all guest forward facing spaces Develop and update all SOP’s for the Spa Concierge/Front Desk department Develops and manages the department budget in coordination with the General Manager and accounting team. Oversees performance reviews, scheduling, payroll, forecasting, and inventory management. Ensures productivity goals are met while seeking cost and labor efficiency. Recruits, trains, and mentors’ staff to meet company standards of quality, service, and productivity. Provides resources, training, direction, coaching, and feedback to team members for their continuous development. Addresses and resolves guest issues and complaints effectively using problem-solving and interpersonal skills. Collaborate with the Brand and Retail managers to ensure that we are maximising retail opportunities Collaborate with our Corporate team to develop our Point of Sale (POS) system and contributed to the development and updating of Standard Operating Procedures (SOPs) Champions safety protocols and ensure compliance with quality standards. Assists in recruitment, financial reviews, expense tracking, and other fiscal activities as needed. Develops and implements deep cleaning practices to maintain equipment longevity. Leads by example with a hands-on approach to spa guest experience. Assigned deliverables are executed in a manner that requires little or no follow-up; both in terms of timeliness, scope and quality. Personal and their team's communication, interactions and behaviors support the Builds a collaborative workplace; supporting the ofExperience/Passions/Education
Post-secondary certificatoins/diploma or degree. 3+ years of experience in a leadership role in a guest service. Experience in the hotel or hospitality industry. Ability to train, coach and develop a team. Proficient in Windows, PMS and MS office applications Proficient in POS, hotel reservation systems. Excellent verbal and written communication skills.Working Conditions
As the Front Desk Manager, you will have the ability to work a variety of shifts including early mornings, late evenings, weekends and holidays. This position is set in a fast-paced environment, with high levels of interaction with guests, employees, business partners, and stakeholders. Working outdoors in a variety of weather conditions, with average temperature ranges of -30C/-22F to +30C/+86F.
Team You Will Lead: Concierge Team
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