Banquet Director
4 weeks ago
Banquet Director at Gleneagles Country Club - Gleneagles Country Club | Golf & Country Club | Plano, TX | Invited (invitedclubs.com)
We are Invited.
At Invited, work feels like play, as you build relationships with your team and meet Members from all different backgrounds. Every time you step foot in your Club, you can create magic moments and enrich lives. So, join us and be a part of a fun, fast-paced, high-impact group of talented people. We are passionate about bringing people together and about bringing out the very best in life.
Invited reflects our proud history of inclusiveness and captures our welcoming spirit. Our unprecedented collection of more than 200 golf and country, city, and stadium clubs share a common goal- building relationships and enriching lives. The time has come to build on our traditions and write new chapters. We welcome you to join us.
Invited. Where You Belong.
Job Summary
Responsible for providing Food and Beverage STAR Service to Members/Guest ensuring satisfaction, Member retention, and coordinating with the other Club departments. Ensure successful execution of the food and beverage activities and private event/member functions.
This position reports directly to the Food and Beverage Director or designated leader of the Food and Beverage in the Club.
Day-to-Day
- Hire develop, and performance manage banquet service personnel in accordance with Club procedures.
- Outline and implement various training programs, including required training and Hospitality First.
- Schedule banquet service personnel and the budget labor costs. Make necessary staffing adjustments as changes occur in banquet area.
- Communicate with the Private Event Director during the preparation of private functions to ensure there is correct staffing and execution of the event.
- Ensure service of food and beverage to the Members and guests, adhering to the Invited standards of service and excellence.
- Oversee events/banquets and make sure food is out on time. Communicate with the host, after event, to ensure that everything met their standards. Collect payment for the event, completing necessary paperwork according to accounting processes and standards
- Ensure side work is completed, as outlined in Star Service FOCUS expectations (ie orderly/organized work areas, consistently sanitary work areas, refill/stock containers and supplies, etc.).
- Notify supervisor of Member/Guest complaints at the time they occur. Rectify, practicing service recovery on any complaints as soon as possible.
- 2 + years in Club supervisory or related field in Food Beverage Industry.
- Bachelors Degree preferred.
- Completion of Hospitality First Certification and alcohol (ASAP), CPR Certification preferred, Food Safety Program (FSP) and have completed appropriate conduct training (HFWACT).
- Deals with highly confidential material (i.e. Member/Employee Data).
- Service STAR Training, Alcohol Management.
- Computer literacy required/Spreadsheet knowledge required. Computer skills, good communication skills, ability to be a strong leader.
Invited is an Equal Employment Opportunity Employer / Invited participates in E-Verify.
This job post is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary.
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