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GS Lead Associate, CSR
4 months ago
Bringing smiles is what we do at TTEC… for you and the customer. As aworking remotely in New York, USA , you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.
What You’ll be Doing -
Do you have a passion to help boost performance? Looking for an opportunity to help build your leadership skills while mentoring others? Do you love conducting research and analyzing customer problems to provide a solution?You’ll put your customer service skills to the test by answering CSR questions and taking escalated customer calls to provide a positive and unique customer experience.
You'll report to Customer Service Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team
During a Typical Day, You’ll
Assist CSRs by understanding and analyzing their questions and providing accurate information for the representatives to convey to customers. Provide general coaching to representatives on call handling and processing procedures. Document calls for quality to review and identify areas that may require additional training. Handle escalated customer calls to provide excellent service and resolve customer needs while deescalating customers’ negative experiences.What You Bring to the Role
High school diploma or equivalent 6+ months of customer service experience in tolling industry 1+ years overall customer service experience. Ability to mentor and inspire others Must be current TTEC NY agentWhat You Can Expect
Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Hourly wage of $20.15 Ask us about our paid time off (PTO) and wellness and healthcare benefits And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)Visitfor more information.
