Customer Service Representative

2 months ago

Miami, United States Kelly Services, Inc. Full time

Think the best job opportunities are far away? Think again. Great opportunities are right here in your backyard. Kelly® is looking for a Customer Service Representative I to work at a premier carrier in Miami, FL. Let us help you grow at work and discover the next step in your career, all while being a vital part of your community.

 

Salary/Pay Rate/Compensation:

• Pay Rate: $16.00

• Temp-to-perm - based on attendance and performance

 

Why you should apply to be a Customer Service Representative I:

• Competitive pay rate of $16.00 per hour

• Opportunity for temp-to-perm conversion based on attendance and performance

• Onsite training provided to ensure your success

• Work with a premier carrier in the industry

 

What’s a typical day as a Customer Service Representative I? You’ll be:

• Providing front line, direct contact with customers when filing claims over the phone

• Informing customers of the organization’s products and/or services

• Filing claims by collecting pertinent information from customers

• Answering routine questions and resolving basic problems

• Referring more difficult items to higher level team members for guidance

• Following standard screens/scripts to perform most tasks

• Navigating a computer-based system and maintaining/updating company records as needed

• Processing and determining coverage by reviewing forms and other applicable records

• Maintaining professionalism and effectively interacting with all contacts

• Maintaining department quality standards and performing job duties as directed by supervisor

 

This job might be an outstanding fit if you:

• Have a high school diploma or GED equivalent

• Have a minimum of 6 months of customer service experience (Call Center Preferred)

• Possess excellent customer service skills

• Have excellent verbal and written communication skills

• Have basic problem-solving skills

• Have experience with Microsoft based programs and computer products

• Have an acute attention to detail/accuracy and effective note taking/documenting skills

• Can handle/process high call volumes, at times while adhering to scheduled breaks/lunches in accordance with business needs


As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center.Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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