Sr. Analyst – Onsite
4 weeks ago
Qualifications:
• Associate's or bachelor's degree in Information Technology, Computer Science, or related field or comparable experience.
• Minimum of three (3) years of IT Support experience
• Well versed with computer hardware and accessories
• Well versed with Microsoft operating systems. Windows 7 & Windows 10.
• Well versed with Microsoft Office software - Office 2010, 2013 Office 365.
• Familiarity with Audio/Video conferencing through Microsoft TEAMS
• Effective communication skills, both oral and written.
• Ability to quickly adapt and learn applications in use in the environment.
• Ability to perform high-level troubleshooting and problem solving.
• Ability to effectively document resolutions.
• Able to interact with executive level end users.
• Basic understanding of network installation and support
• Ability to multi-task and work collaboratively
Desirable Experience/Attributes:
• Familiar with ServiceNow
• Works well and collaboratively with others
• Familiarity with supporting Mobile Devices (iPhone, iPad, Android, tables, etc.)
• Basic understanding of Printers (local and Network) as well a printing method (Server & DirectIP Printing)
Responsibilities:
Job Description/Responsibilities:
- Engage with customers via phone, email, chat, and in person to answer questions, resolve problems, and ensure a seamless customer experience.
- Provides end user support for installation of manufacturing applications.
- Capable of manufacturing system integration, including design, build and implementation of manufacturing IT infrastructure.
- Installation/configuration, support, and maintenance of standard specialized and customized applications found in both the Businesses and functions.
- Installation/configuration, support and maintenance of standard, specialized, customized computers and workstations performing specialized tasks within the Businesses and Functions.
- Support and maintenance tasks of network telecommunication equipment, including network routers, switches, wireless access points, VoIP telephones.
- Work with vendors involving business specific applications to manage and implement within the environment.
- Coordinate the resolution of end user problems, providing the appropriate level of support and escalating issues as needed. Define and document support processes.
- Communicate with stakeholders so that expectations of problem resolution as set early and often. Participate in collaborative work and service restoration teams as needed to ensure standards are being followed and that service is restored quickly and correctly.
- Perform root cause analysis to prevent repeat issues. Drive continuous improvement by recommending procedures and controls for problem prevention and providing feedback to the Solutions Delivery Team.
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Understands key components of Client network, servers, PCs and other devices and can integrate systems to create business solutions.
End User Device support:
• End user support and customer service experience
• Experience with Windows 7, Windows 10 deployment and troubleshooting
• Printers, Scanners, Label Printers
• Office 2016, Office 365, SharePoint
• Manage requests and incidents in a service desk portal
Network Administration:
• Familiar with wired and wireless network architecture, troubleshoot LAN, maintain switch cabling, IP phone troubleshooting
Applications:
• Experience with Server and desktop integrated applications
If you feel you have the knowledge and expertise, apply today to connect with a Kelly professional who will work to enrich your life.
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Why Kelly® Technology?
Looking to put your tech expertise to work on today's most intriguing, innovative, and high-visibility projects? By partnering with Kelly Technology, you'll gain direct connections to top companies around the globe. Our team creates expert talent solutions to solve the world's most critical challenges. In a world where change is the only constant, our extensive network of industry relationships and IT market expertise help you take your skills exactly where you want to go. We're here to help you gain experience, make an impact, and grow your tech career.About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
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