Hardscape repair

Position:

Techo-Bloc’s Field Service and Sales Trainee are the link between our customers and their satisfaction As a member of this team, you will meet with clients and dealers to perform onsite repairs, cleaning and installations. This dual role will also build your skills in lead generation, new business development, and after sales support.

 Duties/Responsibilities:

• Travel to our regionally based customers and Techo-Bloc dealers to investigate product issues, make repairs, clean and answer client questions. Carry out minor installations, as needed.
• Support our Client Support Coordinator by documenting, photographing and submitting necessary case paperwork.
• Act as the point of contact for our dealer’s merchandising and maintenance requests; update labeling, signage & rack replacements, as needed.
• Maintain and distribute marketing collateral to dealers (catalogues, brochures, spec guides)
• Proactively works sales leads generated through incoming calls, advertising campaigns, shows, and other promotional efforts to expand current customer base. 
• Contacts customers via telephone, correspondence as frequently as necessary to meet and surpass profitable sales goals for the company. 
• Understands and supports company sales policies and procedures to provide proper and effective service to all customers and foster the development of long-term business relationships.
• Assists and resolves customer complaints in a timely manner, notifies management of problems and suggests corrective actions.
• Attend, schedule, and coordinate training activities and trade shows as needed.
• Produces training, marketing, and technical literature as needed, in order to promote the activities of the company.

Please note that this position will be travel-based locally (home daily), with some overnight visits required (about 20%).

Company car and trailer provided 

**Opportunity to bridge general laborer skills into a potential sales career. Learning customer service and response tactics. Merchandising and product specific knowledge

• 2+ years’ hardscape experience (installations, cleaning of pavers and walls, etc)
• Experienced with the operation of concrete saws
• Previous sales experience preferred or a desire to pursue a career in sales
• Valid Driver’s License; A clean driving record is required for this position.
• Comfortable operating a trailer, as needed.
• Previous customer service experience is a plus.
• Comfortable working both indoors and outdoors.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must frequently transport and move items up to 75 pounds and occasionally up to 80 pounds. Must be able to closely inspect materials and products. Employee must be able to identify color blends, variances, non-conforming color blends with up to three different colors on each product. While performing the duties of this job, the employee is regularly required to remain stationary or move throughout the workstations; also includes the ability to ascend and descend steps and ladders; and position self in tight spaces. The employee is frequently required to reach with hands and arms, talk or hear.

All your information will be kept confidential according to EEO guidelines.

Other duties: 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.