Imaging Access Navigator

3 weeks ago

Oklahoma City, United States OU Health Full time

Job Description

:

General Description:

Under limited direction, functions on the multidisciplinary team as an advocate and educator for patient; Schedules patient testing/procedures and ensures testing/procedure is scheduled in appropriate location with appropriate resources; Obtains pre-certification/authorization numbers and enters into the scheduling or registration system; Obtains and enters accurate insurance information.

Essential Responsibilities:

Coordinates patient care throughout the continuum of care in collaboration with the multidisciplinary team

Serves as a resource for care management

Utilizes advanced practice expertise to ensures testing/procedure is scheduled in appropriate location with appropriate resources

Works in collaboration with internal and external interdisciplinary team members to achieve excellence in customer service

Communicates with all members of the team on behalf of the patient

Schedules patients for imaging testing/procedures in the hospital information system

Selects accurate insurance carrier plans and informs patient and/or physician office staff of any carrier that is out of network or of any carrier that may result in a decrease of benefits

Inform the physician office staff and/or patient of any testing requirements according to the instructions and queries in the scheduling module

Obtains, and/or works in coordination with the physician office, pre-certification/authorization numbers and enters them into the scheduling module

Utilize appropriate method/tool to communicate with patient access and other facility departments as necessary

Receive, maintain, and index physician orders per facility and SSC standards and guidelines

General Responsibilities:

Performs other duties as assigned

Minimum Qualifications:

Education: None required. Associates degree preferred. Medical Terminology training course preferred and required within 3 months of hire.

Experience: None required. Prior scheduling experience in radiology or physician office preferred. Prior imaging experience preferred

License(s)/Certification(s)/Registration(s) Required: N/A

Knowledge, Skills and Abilities:

Knowledge of imaging equipment locations and abilities.

Must communicate clearly and concisely.

Establishes and maintains long-term customer relationships, building trust and respect by consistently meeting or exceeding expectations.

Ability to work effectively as a team member.

Knowledge of medical terminology.

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