Director, Product Management
Found in: Talent US C2 - 1 week ago
THE ROLE
The Director - Product Management, TM Core will partner globally across the company to drive client and internal business value through modernizing our order processing. TM Core products are at the center of Ticketmaster’s global operations - powering ticketing sales and event entry across the globe. This position will drive a service-layer product strategy, serving as the primary lead for scoping capabilities, assessing feature priorities relative to our target position in-market and partnering with peers in product, design and engineering to conceptualize, plan, and define future product solutions.
As a part of the product leadership team that is modernizing how we configure, manage, target, and sell non-ticket add-ons to our ticket purchase flows, this role sits at the critical intersection of strategy and execution. In the near-term, one primary focus area for this leader will be to proactively drive cross-division and cross-company requirements to support non-ticket inventory management and to develop order consolidation services across multiple inventory management products. The creation and execution of this strategy will help enable Ticketmaster’s enterprise operations and sales to continue to lead the industry.
RESPONSIBILITIES
Lead a team of 2-3 product managers responsible for defining and driving the product vision & strategy for multiple ticketing domains and for the modernization initiative for orchestration of orders that include ticket add-ons Partner with other product and design leaders on market and user research, and to de-conflict roadmap dependencies Create buy-in for strategies and roadmaps to deliver features and to deprecate existing components Bring strategies to life through requirements and actionable roadmaps that align business, product, and organizational goals Work with engineering to deliver against goals; scope and prioritize activities based on business impact Gain a deep understanding of internal & industry products, identify & fill product gaps and generate new ideas that support the effectiveness of our growing product management community; mentor other Product Managers Develop timelines, prioritize tasks, plan resources, identify risks and contingency plans Utilize trends and knowledge of the competitive landscape to identify gaps in current products Develop a sufficient understanding of technical context to help make better, faster decisions, and work closely with engineers on solutionsREQUIREMENTS
8-10 years in a fast-paced technology company with experience in Product Management, Technical Product Management and some Engineering Prior experience in eCommerce, and specifically, developing performant online carting and checkout capabilities Experience within ticketing, live events, event management, or related industries a plus Ability to think holistically and connect the dots between enterprise level tools and end user experiences Experience working directly with engineering and design, utilizing agile frameworks (scrum, Kanban, SAFe) Proven ability to lead multiple concurrent projects involving internal and external clients Experience improving user experiences and advocating for change Prior experience working with geographically distributed teams is highly desired Some hands-on experience with basic programming languagesYOU
Enjoy slaying monoliths Excellent written and verbal communication skills; online and in-person presentation skills a must Ability to prioritize among competing opportunities, balance internal client needs with business priorities, and articulate the rationale behind decisions Creative, collaborative thinker with an ability to learn new things, assess problems and identify proactive solutions quickly Self-starter, comfortable leading change and getting things done Able to establish and develop relationships and partnerships with internal and external team members Detail-oriented with strong problem solving and critical thinking skills Able to manage competing priorities with little supervisory input Flexible and responsive to changing situations Able to work independently and as part of a team Self-motivated and focused on achieving resultsLIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company. Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:
Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team
Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent
Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive
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