IT Business Analyst

3 weeks ago

Houston, United States Bristow Full time

Reporting to the IT Director, Knowledge Management Systems, the IT Business Analyst – HR Systems is responsible for maintaining and improving Bristow’s HR Systems and HR processes. HR processes include employee recordkeeping, organizational management, recruiting, onboarding, performance management, compensation management, succession planning, time and attendance and other Human Resource Information System (HRIS) activities. This position requires interaction with all levels of the Human Resources organization and with various IT teams to ensure that the established HR systems and functional processes are supported and that optimal solutions are created and deployed for new requirements.

RESPONSIBILITIES:

Manage full project management life cycle and software development life cycle for the implementation Bristow’s HR SystemsPerform analysis, design, development, testing, documenting, training, and implementation of solutionsManage production releases while partnering with internal teams to ensure stakeholders are involved with testing, cutover, and hyper care activesProviding ongoing support and maintenance for HRIS and HR functional solutionsCollaborate with Business Process Owners and key business stakeholders in the IT and HR to ensure that applications meet business requirements and functional specifications; fulfill end-user requirements; and identify and resolve systems issuesCollaborate with technical resources on Software Development and Service Management activities including product backlog development; incident management; change management; and release managementDevelop and deliver system and process training to user community through webinars, videos, knowledge base, and other employee engagement practicesManaging interfaces with third party systems and HR data management processesFrequently liaising with users and stakeholders to identify system and process enhancementsProviding status updates to senior HR stakeholders regarding projects and other work itemsWorking with HR leadership and HR Systems team to develop the overall roadmap and work intake processActively promoting global standards for HR functional processesEnsuring the adherence to established IT standards, such as: service management, change management, master data management; software development life-cycle methodology (SDLC)Monitoring the technology direction of the industry with respect to HR systems

QUALIFICATIONS:

Bachelor’s degree in Information Systems, Computer Science or a related fieldA minimum of 5+ years experience in an application development and support roleA minimum of 3+ years of Workday development, administration, project management experience in a global organizationA minimum of 3+ years experience working with technical development teamsA minimum of 3+ years experience with ITIL industry standard for IT Service Management processesA minimum of 3+ years experience with SCRUM or Agile methodology for managing Software Development Life CycleA minimum of 3 years working with HRIS data management processesA minimum of 3 experience in HR Business Process SupportGood understanding of business process engineering, optimization and automationAbility to troubleshoot and diagnose information systems issues and manage critical incidentsAbility to adjust and set priorities to meet project deadlinesStrong written and verbal communication skills, including presentation skillsWillingness to learn new and emerging technologies and implement in a short time Ability to multi-task and manage tasks with varying priorities Self-motivated, innovative and able to work across diverse technical and non-technical teams. Must be self-directed and willing to learn new tools and services to stay up-to-date with our evolving platform Ability to communicate to non-technical and technical resources Ability to be on-call for critical requests or emergenciesAbility to regularly travel overseasAbility to work in the USAWorkday System Administrator or other certifications preferred

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