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Product Manager I

3 months ago

New York, United States ATR International Full time

Job Description:

We are seeking a Product Manager I for a very important client.The core scope of tasks and activities includes the following:- Gathering requirements from business stakeholder groups and end users.- Working with business stakeholder groups to align on policy and process to support ideal customer interactions and standardization of overall process design.- Identifying and procuring all relevant content that will support new experience.- Leveraging requirements from stakeholder groups, create overall end-to-end process design documentation that outlines “as is” current state business processes, as well as “to be” future state business processes.- Determining ideal user experience within the context of task completion for maximum operational efficiency.- Ability to craft appropriate the messaging and content within each step in a Path, accounting for interaction elements and end user actions.- Understand and deliver appropriate context that is agnostic for assisted and unassisted channels.- Work across functional groups within TTX and other stakeholder groups to deliver process flows into end user application.- Optimize and track performance post-launch to influence business benefits. Key Deliverables - Process mapping and design for end to end experiences, with appropriate annotations for service calls, inputs, etc Status updates and comms to leadership and key stakeholder groups. Responsible for identifying and creating product requirements and taking ownership from initial concept through delivery Will need to understand existing processes and how they will impact the end customers and create new approaches Works closely with large organizations and cross-functional teams It is important they will be able to understand customer behavior and needs then translate that into product requirements Ability to dive dep into technical considerations as needed

Requirement:

The ideal candidate will possess the following qualifications 0-3 years experience needed.