Medical Assistant II

2 weeks ago

Tempe, United States Mountain Park Health Center Full time

Description

This position is responsible for providing excellent patient care and experience in accordance with MPHC guiding principles, HIPAA, and any other applicable federal & state laws. The Medical Assistant II position must be able to perform the essential functions of a CSR, including the responsibilities of front office duties. 

Essential Functions

Ensures HIPAA compliance and patient privacy in accordance with the law, and with MPHC policies and procedures. Handles sterile and dirty instruments used in the departments according to CLIA law and regulations. Cleans patient care areas in accordance with infection control procedures.  Keeps exam rooms/procedure rooms stocked/set up according to departmental guidelines. Routinely cleans medical equipment to meet quality assurance. Identifies equipment needing maintenance. Reports malfunctioning equipment to Lead, and removes malfunctioning equipment out of patient care areas, if possible, for repair.  Obtains and documents chief complaints, vital signs, and medical/social histories per procedure. Facilitates the completion of questionnaires, as needed. Uses proper charting procedure, i.e., note date, time signature and job title. Plots growth grids in pediatrics. Manages telephone messages from department and ensures patient rescheduling with appropriate timeframes. Verifies, administers, and documents all medications and/or immunizations given. Including lot #, location, and initials, per procedure. Manages EHR tasks for department daily, following established EHR workflow, including Labs/Di’s, TE’s, Documents, Actions and Consult Pending, etc. Completes chart prep for department daily to include the review of any outstanding care items and reviews ASIIS, as appropriate; makes updates to EMR as needed. Utilizes and/or schedules interpreter services as needed by the patient. Checks immunizations and supplies for expired items Restocks sterilization area and other shared areas with supplies including but not limited to urine cups, needles, gauze, band aids. Ensures biohazard and sharps containers are properly disposed of or emptied. Check fax outbox to ensure there are no failed faxes for department. Completes daily accountability board and attend scheduled department meetings. Must be able to adapt to working with different provider teams when needed for coverage. Participates in preparing department for internal and external site audits. Maintains training, skills, and certifications in accordance with policies and procedures. Performs the essential functions of a CSR. Consistent, reliable, in-person attendance is required. Other duties as assigned.

Position Qualifications

Required Qualifications:

High School Diploma or GED Medical Assistant Certificate Electronic Health Record experience Current CPR certification At least one year of medical assistant front and back-office experience; six months for internal candidates

Preferred Qualifications:

At least one year of previous customer service experience At least one year of previous medical back-office experience RMA/CMA certification Completion of MPHC orientation program

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