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Systems Analyst

2 months ago

Augusta, United States Vantage Point Recruiting Full time

*Hybrid, majority remote with some on-site in Augusta. Maine candidates only please*

The Systems Analyst will be the technical lead for a Cloud Hosted implementation project, which will replace legacy systems and manual processes. The Analyst is a critical role, working with the business to understand workflow, requirements, assisting them with the IT procurement process, RFPs, contracts and systems implementations.

Top 3 Skills:

  • Knowledge of Systems Engineering / Requirements Gather & Concept of Operations
  • Experience with IT RFPs and Contracts / Knowledge of Transportation Systems
  • Communication with Technical and Non-Technical Staff

Required Skills:

  • Solid understanding of networking/distributed computing environment concepts.
  • Understands principles of routing client/server programming.
  • Manage expectations at all levels: customers/end users, executive sponsors.
  • Ensure quality standards are followed.
  • Understand the business application of technical support and design in an application development environment.
  • Work with the various Infrastructure teams and operations provider to identify the strategic direction of systems management activities.
  • Understands the design of consistent network-wide file system layouts
  • Maintain strong relationships with employees and various tier two and three support groups.
  • Develop plans for disaster recovery/ back up and archiving.
  • Manage the daily operations of the systems management team to ensure service levels are being met.
  • Manage the systems management team’s support issue and backlog.
  • Monitor the team’s open backlog of support issues and re-assign issues as necessary to ensure they are closed per agreed upon service levels.
  • Act as the first level of escalation for high priority support issues.
  • Function as the liaison to the various support groups with whom the systems management team interfaces.
  • Develop the technical infrastructure maintenance strategy.
  • Manage the system management resources.
  • Act as a system’s management expert.
  • Analyze, determine, and document requirements in terms of system management needs and implement them.
  • Identify, approve, and prioritize team projects.
  • Manages a large site or network.
  • Recommends policies on system use and services