We have other current jobs related to this field that you can find below
-
TeleSales and Retention Representative
1 month ago
Huntington Beach, United States VERDA HEALTHCARE, INC. Full timeJob DescriptionJob DescriptionVerda Healthcare, Inc has a contract with the Center of Medicaid and Medicare Services (CMS) and Texas Department of Insurance for a Medicare Advantage Prescription Drug (MAPD) plan for 2024. We are looking for a TeleSales and Retention Representative – Bilingual (Spanish, Vietnamese, or Chinese) to join our growing company...
-
TeleSales and Retention Representative Bilingual
1 month ago
Huntington Beach, United States VERDA HEALTHCARE, INC. Full timeBenefits: 401(k) Competitive salary Dental insurance Health insurance Paid time off Vision insurance Verda Healthcare, Inc has a contract with the Center of Medicaid and Medicare Services (CMS) and Texas Department of Insurance for a Medicare Advantage Prescription Drug (MAPD) plan for 2024. We are looking for a TeleSales and Retention Representative –...
-
TeleSales and Retention Representative
1 month ago
Huntington Beach, United States VERDA HEALTHCARE, INC. Full timeJob DescriptionJob DescriptionBenefits:401(k)Competitive salaryDental insuranceHealth insurancePaid time offVision insuranceVerda Healthcare, Inc has a contract with the Center of Medicaid and Medicare Services (CMS) and Texas Department of Insurance for a Medicare Advantage Prescription Drug (MAPD) plan for 2024. We are looking for a TeleSales and Retention...
-
Customer Relations Representative
2 months ago
Huntington Beach, United States PI Hollywood Full timeWe are a business and marketing firm that was founded almost a decade ago. We are looking to hire a Customer Relations Representative to our team who mirrors our company's motto. A professional who works hard never gives up and always keeps a smile on their face. A successful Customer Relations Representative will come with a dedication to personal and...
-
Bilingual Member Services Representative
5 days ago
Huntington Beach, California, United States VERDA HEALTHCARE, INC. Full timePosition OverviewCompany: Verda Healthcare, Inc.Benefits:401(k)Dental insuranceHealth insuranceOpportunities for career growthPaid time offTraining and development programsVision insuranceVerda Healthcare, Inc. is actively seeking a Bilingual Member Services Representative (Vietnamese) to enhance our dedicated team. Our organization is committed to...
-
Customer Service Representative
2 months ago
Huntington Beach, United States Waterworks Aquatics Full timeJob DescriptionJob DescriptionWere hiring PART-TIME/FULL-TIME CUSTOMER SERVICE REPRESENTATIVES!Are you an empathetic person who has a passion for helping others? Are you an enthusiastic people-person? Are you a confident and adaptable person who can close the deal? Youre in luck! We are looking for exceptional customer service representatives that can...
-
Flexible Packaging Sales Representative
2 months ago
Huntington Beach, United States Newlight Technologies, Inc. AIRCARBON Full timePOSITION SUMMARYThe Flexible Packaging Sales Representative plays a key role within the sales team, focusing on driving business growth in the flexible packaging industry. This role involves leveraging a proven track record in sales within this sector and a deep understanding of sustainable packaging materials and processes. Responsibilities include working...
-
Flexible Packaging Sales Representative
3 weeks ago
Huntington Beach, United States Newlight Technologies Inc Full timeJob DescriptionJob DescriptionPOSITION SUMMARYThe Flexible Packaging Sales Representative plays a key role within the sales team, focusing on driving business growth in the flexible packaging industry. This role involves leveraging a proven track record in sales within this sector and a deep understanding of sustainable packaging materials and processes....
-
Flexible Packaging Sales Representative
3 weeks ago
Huntington Beach, United States Newlight Technologies Inc Full timeJob DescriptionJob DescriptionPOSITION SUMMARYThe Flexible Packaging Sales Representative plays a key role within the sales team, focusing on driving business growth in the flexible packaging industry. This role involves leveraging a proven track record in sales within this sector and a deep understanding of sustainable packaging materials and processes....
-
Bilingual Member Services Representative
2 hours ago
Huntington Beach, California, United States VERDA HEALTHCARE, INC. Full timePosition OverviewVerda Healthcare, Inc. is actively seeking a dedicated Bilingual Member Services Representative to enhance our customer service team. This role is essential in ensuring our members receive exceptional support and guidance regarding their healthcare options.Key Responsibilities:Deliver outstanding customer service by addressing inquiries and...
-
Member Experience Representative
3 weeks ago
Huntington Beach, United States VERDA HEALTHCARE, INC. Full timeJob DescriptionJob DescriptionVerda Healthcare, Inc. is hiring in California and in Texas! We currently have a license with the Texas Department of Insurance (TDI) and a contract with the Center of Medicaid and Medicare Services (CMS) for a Medicare Advantage Prescription Drug (MAPD) plan to operate in January 2024. We are looking for a Member Experience...
-
Member Experience Representative Bilingual
1 month ago
Huntington Beach, United States VERDA HEALTHCARE, INC. Full timeJob DescriptionJob DescriptionBenefits:401(k)Dental insuranceHealth insuranceOpportunity for advancementPaid time offTraining & developmentVision insuranceVerda Healthcare, Inc. is hiring in California and in Texas! We currently have a license with the Texas Department of Insurance (TDI) and a contract with the Center of Medicaid and Medicare Services (CMS)...
-
Inside Sales Representative
1 month ago
Newport Beach, United States SmartFinancial Full timeJob DescriptionJob DescriptionInside Sales Representative at SmartFinancialPlease Note: This is an in-office position located at our Newport Beach, CA office.SmartFinancial is a leading innovator in the insurance industry, providing cutting-edge solutions to support Insurance Agents and enterprise clients. We are on a mission to transform the way insurance...
-
Inside Sales Representative
2 weeks ago
Newport Beach, United States SmartFinancial Full timeJob DescriptionJob DescriptionJoin SmartFinancial: Empowering Insurance Agents with Cutting-Edge TechnologyWelcome to SmartFinancial, where our mission is clear: to drive growth and success for insurance agencies through our industry-leading technology! Voted one of the Best Places to Work for four consecutive years, we are one of the fastest-growing tech...
-
Customer Service Representative
1 month ago
Long Beach, United States Bunzl Distribution USA Full time** Customer Service Representative** **Job Category****:** Telesales & Customer Service **Requisition Number****:** USA21010234 Showing 1 location **Job Details** **Description** The Customer Service Rep will answer inquiries on customer accounts and investigate any issues and find resolutions in a timely manner. They will serve as the liaison between the...
-
Inside Sales Representative
2 weeks ago
Newport Beach, United States SmartFinancial Full timeJob DescriptionJob DescriptionJoin SmartFinancial: Empowering Insurance Agents with Cutting-Edge TechnologyWelcome to SmartFinancial, where our mission is clear: to drive growth and success for insurance agencies through our industry-leading technology! Voted one of the Best Places to Work for four consecutive years, we are one of the fastest-growing tech...
-
Customer Service Representative
1 month ago
Long Beach, United States Bunzl Distribution USA Full time** Customer Service Representative (SAS)** **Job Category****:** Telesales & Customer Service **Requisition Number****:** USA21009538 Showing 1 location **Job Details** **Description** The Customer Service Rep will answer inquiries on customer accounts and investigate any issues and find resolutions in a timely manner. They will serve as the liaison between...
-
Customer Service Representative
3 months ago
Long Beach, United States Bunzl Distribution USA Full time** Customer Service Representative (SAS Safety)** **Job Category****:** Telesales & Customer Service **Requisition Number****:** USA21010234 Showing 1 location **Job Details** **Description** The Customer Service Rep will answer inquiries on customer accounts and investigate any issues and find resolutions in a timely manner. They will serve as the liaison...
-
Inside Sales Representative
2 weeks ago
Newport Beach, United States SmartFinancial Full timeJob DescriptionJob DescriptionJoin SmartFinancial: Empowering Insurance Agents with Cutting-Edge TechnologyWelcome to SmartFinancial, where our mission is clear: to drive growth and success for insurance agencies through our industry-leading technology! Voted one of the Best Places to Work for four consecutive years, we are one of the fastest-growing tech...
-
Customer Relations Representative
4 days ago
Long Beach, United States Priam Inc Full timeWe are a business and marketing firm that was founded almost a decade ago.We are looking to hire a Customer Relations Representative to our team who mirrors our company's motto. A professional who works hard never gives up and always keeps a smile on their face. A successful Customer Relations Representative will come with a dedication to personal and...
![VERDA HEALTHCARE, INC.](https://media.trabajo.org/img/noimg.jpg)
TeleSales and Retention Representative
1 month ago
- 401(k)
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Verda Healthcare, Inc has a contract with the Center of Medicaid and Medicare Services (CMS) and Texas Department of Insurance for a Medicare Advantage Prescription Drug (MAPD) plan for 2024. We are looking for a TeleSales and Retention Representative – Bilingual (Spanish, Vietnamese, or Chinese) to join our growing company with many internal opportunities.
Are you ready to join a company that is changing the face of health care across the nation? Verda Healthcare, Inc is looking for people like you who value excellence, integrity, caring and innovation. As an employee, you’ll join a team dedicated to improving the lives of our Medicare members. Our vision incorporates value-based health care that works. We value diversity.
Align your career goals with Verda Healthcare, Inc and we will support you all the way.
Position Overview
This TeleSales and Retention Representative – Bilingual is responsible for selling activities over the phone by assisting customers with information and resources about Medicare insurance products. This person will respond to inbound callers seeking information about plans and present the products and services that match the needs of the customer. This person will make outbound calls to leads to qualify prospects and make follow-up appointments as needed. If applicable, closes sales. This person must understand and adhere to all CMS guidelines and policies.
The TeleSales and Retention Representative – Bilingual reports to the Director of Sales as part of the Verda Health Plan of Texas growth and community, provider outreach team. This person would be hired and report to our office in Huntington Beach, CA.
Job Description
· Provide quality customer service. Educates prospective members, designated family members, and caregivers regarding benefits and plan options.
· Accurately explains benefits and plan options in person, via email or telephonically.
· Provides follow-up with prospective members demonstrates active listening skills, determining the needs assessment and clarifying the customer’s wants versus needs and identifying and explaining the plan solution.
· Consistently meets and/or exceeds the departmental KPI production standards, including quality, productivity, and adherence to schedule and attendance. This includes inbound call volume from our marketing efforts and outbound calls to members.
· Responds appropriately and in a timely fashion to prospective member/internal staff/providers by answering telephonic and written inquiries concerning benefits, eligibility, referrals, enrollments, and all other issues following departmental policies and procedures and job aids. Takes ownership of the issue, focusing on providing solutions and options for members, as necessary through resolution of member issue.
· Increases member satisfaction by following up and resolving member issues, complaints, and questions in an efficient, timely and accurate fashion; coordinates resolution with providers and other departments as needed. This is a critical element of retention.
· Participates in member calling projects as assigned by management to support the overall Verda Health Plan goal of membership retention.
· Follows policies and procedures and job aids to maintain efficient and complaint operations; communicates suggestions for improvement and efficiencies to management; identifies and reports problems with workflows following proper departmental procedures; actively participates in departmental staff meetings and training sessions.
· Follows all appropriate Federal and State regulatory requirements and guidelines applicable to Verda Health Plan operations, as documented in company policies and procedures. Follows all HIPAA requirements.
· Documents transactions by completing applicable member forms and summarizing actions taken in appropriate computer system and following standards set by the department or by other authorized individuals.
· Proactively engages and collaborates with other departments as required.
· Demonstrates personal responsibility and accountability by meeting attendance and schedule adherence expectations.
· Achieves individual performance goals established for this position in call quality, attendance, schedule adherence, and individual performance goals relating to call center objectives.
Minimum Qualifications
· Required: High School diploma or equivalent required.
· Bilingual and fluent in English AND one of the following Chinese, Vietnamese, or Spanish
· 1-2 years call center or related TeleSales and/or customer service experience required.
· 1-2 years of prior experience re benefits, including Medicare Advantage Plans
· Experience in the healthcare, insurance, or pharmacy industry is highly desirable.
· Ability to maintain calm demeanor, including during charged situations.
· Data entry and general computer skills required.
· Effective communication (oral and written) skills. Professional /pleasant telephone manner required.
· Professional /pleasant telephone manner required.
· Ability to handle large call volume, while always providing excellent customer service
· Demonstrated efficiency/effectiveness is an environment with a high call volume.
Professional Competencies
- Integrity and Trust
- Customer Focus
- Functional/Technical Skills
- Written/Oral Communications
- Critical/Analytical Thinker
Job Type: Full-time (Full Time Weekend rotation. Schedule to be determined)
Compensation: base salary listed. This role also qualifies for commission
Benefits:
- 401(k)
- Dental Insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Ability to commute/relocate:
- Reliably commute or planning to relocate before starting work (Required)
PHYSICAL DEMANDS
Regularly sit/walk at a workstation in an office or cubicle setting. Must occasionally lift and/or move up to 25-50 pounds.
*Other duties may be assigned in support of departmental goals.