Customer Service Representative
3 weeks ago
We are seeking a dedicated and personable Customer Service Representative to join our team. This role involves direct interaction with customers to address inquiries, resolve issues, and provide exceptional support, ensuring a positive experience with our products/services. As a Customer Service Representative, you will be responsible for maintaining customer satisfaction, demonstrating product knowledge, and effectively communicating solutions.
Key Responsibilities
- Respond to customer inquiries via phone, email, live chat, or social media.
- Resolve customer complaints and concerns in a friendly and professional manner.
- Process orders, returns, and exchanges accurately and efficiently.
- Document customer interactions and track issues using CRM software.
- Identify customer needs and escalate complex issues to supervisors when necessary.
- Assist with troubleshooting and providing technical support, if applicable.
Skills, Knowledge and Expertise
- High school diploma or equivalent; a college degree is a plus.
- Strong verbal and written communication skills.
- Proficient in using computers, CRM systems, and other standard office software.
- Excellent problem-solving skills and the ability to think quickly.
- Strong interpersonal skills and a customer-focused attitude.
Benefits
- Competitive salary
- Health, dental, and vision insurance
- Paid time off and holidays
- Opportunities for professional development and growth
Founded with a vision to redefine the architectural landscape, Fresh Form Draft brings together a team of diverse talents, each contributing their unique expertise to every project we undertake. Our collaborative approach ensures that every client’s aspirations are not only met but exceeded. From conceptualization to realization, we work hand in hand with our clients to bring their dreams to life, weaving their stories and desires into the very fabric of our designs.
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