Perform duties to process incoming referral documentation and patient and prescriber registration to initiate patient intake process, where accuracy and efficiency are critical to customer satisfaction, and ongoing quality of service, working within the limits of prescribed routines. Demonstrate the company s core values of respect, honesty, integrity, diversity, inclusion, and safety.- Receive, identify and compile documents received through fax server for processing
- Gather and review documentation related to patient and prescriber demographics to determine completeness
- Contact referral source via phone to obtain any missing information required for entry to computer system while building on lasting, mutually beneficial business relationships
- Assign and label documentation to the appropriate patient chart and ensure the accuracy and completeness of data entered to computer system during the referral workflow
- Contact patients to initiate an enduring business relationship with the pharmacy through exemplary customer service and ensuring patient satisfaction, and to provide and obtain required information
- Ensure that all workflow is processed in compliance with regulatory requirements and pharmacy operating policies and procedures
- Provide administrative patient care support as assigned and assist in the training of new associates in the processing of referral workflow or other administrative processes
- Document case activity, communications and correspondence in computer system to ensure completeness and accuracy of patient contact records
- Ensure that work activities are conducted in compliance with regulatory requirements and the organization s defined standards and procedures, and in a manner that provides the best available level of service and quality
- Perform or assist with any operations, as required to maintain workflow and to meet schedules and quality requirements
- Participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, and policies
- Perform other related duties as assigned
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
Minimum
- High School Diploma or GED
- Consistent, acute attention to detail resulting in superior accuracy
- Pharmacy Technician License may be required in certain jurisdictions
- Excellent Microsoft Office software skills, including Excel and Outlook in Windows format with demonstrated adaptability to internal systems
- Demonstrated understanding of healthcare protocols for privacy
- Demonstrated organizational skills
- Exemplary customer service and customer relationship building skills

Desired
- Any specialized training in computer data entry and customer service
- Ability to communicate with patients in a language other than English

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