![IT TMC](https://media.trabajo.org/img/noimg.jpg)
Sr IT Support Specialist
4 weeks ago
The Sr. IT Support Specialist is responsible for administering and supporting the enterprise user community. This will involve working on the phone, in person and within the helpdesk system to process support requests, document solutions and communicate status to the end users and IT management. Additionally, this role is responsible for the deployment and administration of end user devices, including computers, peripheral hardware, desk phones, cell phones, iPads, etc. As much of our devices are leased, this will involve the timely replacement and return of leased assets. This position will work with vendors to troubleshoot specific issues and communicating to management when issues arise that affect larger numbers of users. This position will also assist in the backup/DR functions as necessary for the site and work with other members of IT when needed to assist in system updates or new implementations.
Job Details/Responsibilities- Answer phones and monitor email and web queues for service requests.
- Enter tickets in Service Desk ticketing software and accurately categorize, prioritize and record information about requests.
- Setup and administer accounts in Active Directory for users, computers, printers and any other relevant types
- Deliver New Hire Associate IT Orientation to ensure user access is functioning properly, as required
- Troubleshoot and resolve issues related to PC hardware and software, printers, RF terminals and scanners and other end-user computing equipment.
- Provide Tier II application support and troubleshooting.
- Provide end-user training on software, hardware and business applications to allow users to become increasingly self-sufficient.
- Monitor system alerts to ensure action is taken on critical alerts and system failures.
- Build and maintain IT and customer knowledge base to improve user and 1st and 2nd level resolution.
- Play an active role in developing, maintaining and documenting Service Desk processes, process improvements and procedures
- Assist in various data center functions including tape management and monitoring alerts.
- Assist end users with procurement of IT related equipment and services.
- Participate in weekly team meetings and one-on-one manager / technician meetings
- Participate in the on-call rotation as deemed necessary.
- Deploy end-user hardware and process end-of-lease equipment in a timely fashion
- Other duties as requested.
- Skilled in customer service; time management; identifying end user issues; technical troubleshooting; problem solving techniques; and report preparation
- Ability to work independently and critically think through and deploy issue resolution
- Self-motivated and directed with keen attention to detail and ability to follow-up in a timely fashion.
- Strong communication (verbal and written) and interpersonal skills to document issues, resolutions and train end-users
- Strong analytical, diagnostic, and problem-solving skills
- Ability to work as an individual contributor or as a team member
- Ability to multi-task and manage shifting priorities
- Excellent technical skills
- Ability to travel between locations as required
- Associate’s or equivalent Technical degree; Bachelor’s degree preferred or equivalent combination of education and directly related experience
- Minimum 6 years’ experience in computer operations with systems currently in use
- IT Audit and compliance experience
- Proficiency level knowledge of Windows based PC and application software such as MS Office 0365, MS Exchange, Internet Explorer required
- General networking knowledge (Ethernet, Wi-Fi).
- Active Directory experience preferred.
-
Sr IT Support Specialist
6 days ago
Elkton, United States Terumo Medical Corporation Full timeSr IT Support Specialist Date: May 20, 2024 Req ID: 3306 Location: Elkton, MD, US Company: Terumo Medical Corporation Department: TMC Information Technology Job Summary The Sr. IT Support Specialist is responsible for administering and supporting the enterprise user community. This will involve working on the phone, in person and within the helpdesk system...
-
Sr IT Support Specialist
1 month ago
Elkton, United States Terumo Medical Corporation Full timeJob Summary: The Sr. IT Support Specialist is responsible for administering and supporting the enterprise user community. This will involve working on the phone, in person and within the helpdesk system to process support requests, document solutions and communicate status to the end users and IT management. Additionally, this role is responsible for the...
-
Sr IT Support Specialist
1 month ago
Elkton, United States Terumo Medical Corporation Full timeJob Summary:The Sr. IT Support Specialist is responsible for administering and supporting the enterprise user community. This will involve working on the phone, in person and within the helpdesk system to process support requests, document solutions and communicate status to the end users and IT management. Additionally, this role is responsible for the...
-
Sr IT Support Specialist
3 weeks ago
Elkton, United States Terumo Medical Corporation Full timeJob Summary: The Sr. IT Support Specialist is responsible for administering and supporting the enterprise user community. This will involve working on the phone, in person and within the helpdesk system to process support requests, document solutions and communicate status to the end users and IT management. Additionally, this role is responsible for the...
-
Sr IT Support Specialist
3 weeks ago
Elkton, United States Terumo Medical Corporation Full timeJob Summary:The Sr. IT Support Specialist is responsible for administering and supporting the enterprise user community. This will involve working on the phone, in person and within the helpdesk system to process support requests, document solutions and communicate status to the end users and IT management. Additionally, this role is responsible for the...
-
Certified Peer Support Specialist
1 month ago
Elkton, United States Acadia Healthcare Inc. Full timeOverview Seeking: Peer Support Specialist - Outpatient MAT Full Time Schedule: Monday - Friday, 5:30 AM - 2:00 PM Our Benefits: * Quarterly Bonus Program * Medical, Dental, and Vision insurance * Competitive 401(k) plan * Paid vacation and sick time * STAR LRP Student Loan Forgiveness * Early morning hours offering a great work/life balance * Opportunity...
-
Certified Peer Support Specialist
3 weeks ago
Elkton, United States Acadia Healthcare Inc. Full timeOverview Seeking: Peer Support Specialist - Outpatient MAT Full Time Schedule: Monday - Friday, 5:30 AM - 2:00 PM Our Benefits: * Quarterly Bonus Program * Medical, Dental, and Vision insurance * Competitive 401(k) plan * Paid vacation and sick time * STAR LRP Student Loan Forgiveness * Early morning hours offering a great work/life balance * Opportunity...
-
Certified Peer Support Specialist
2 weeks ago
Elkton, United States Elkton Comprehensive Treatment Center Full timeOverview: **Seeking**:Peer Support Specialist - Outpatient MAT **Full Time Schedule**:Monday - Friday, 5:30 AM - 2:00 PM **Our Benefits**: - Quarterly Bonus Program - Medical, Dental, and Vision insurance - Competitive 401(k) plan - Paid vacation and sick time - STAR LRP Student Loan Forgiveness - Early morning hours offering a great work/life balance -...
-
Certified Peer Support Specialist
4 weeks ago
Elkton, United States Acadia Healthcare Full timeOverview Seeking: Peer Support Specialist - Outpatient MAT Full Time Schedule: Monday - Friday, 5:30 AM - 2:00 PM Our Benefits Quarterly Bonus Program Medical, Dental, and Vision insurance Competitive 401(k) plan Paid vacation and sick time STAR LRP Student Loan Forgiveness Early morning hours offering a great work/life balance Opportunity for growth that...
-
Certified Peer Support Specialist
1 month ago
Elkton, United States Elkton Comprehensive Treatment Center Full timeOverviewSeeking: Peer Support Specialist - Outpatient MAT Full Time Schedule: Monday - Friday, 5:30 AM - 2:00 PM Our Benefits: Quarterly Bonus Program Medical, Dental, and Vision insurance Competitive 401(k) plan Paid vacation and sick time STAR LRP Student Loan Forgiveness Early morning hours offering a great work/life balance Opportunity for growth that...
-
Certified Peer Support Specialist
3 weeks ago
Elkton, United States Elkton Comprehensive Treatment Center Full timeOverviewSeeking: Peer Support Specialist - Outpatient MAT Full Time Schedule: Monday - Friday, 5:30 AM - 2:00 PM Our Benefits: Quarterly Bonus Program Medical, Dental, and Vision insurance Competitive 401(k) plan Paid vacation and sick time STAR LRP Student Loan Forgiveness Early morning hours offering a great work/life balance Opportunity for growth that...
-
Certified Peer Support Specialist
1 month ago
Elkton, United States Acadia Healthcare Full timeSeeking: Peer Support Specialist - Outpatient MAT Full Time Schedule: Monday - Friday, 5:30 AM - 2:00 PM Our Benefits: Quarterly Bonus ProgramMedical, Dental, and Vision insuranceCompetitive 401(k) planPaid vacation and sick timeSTAR LRP Student Loan ForgivenessEarly morning hours offering a great work/life balanceOpportunity for growth that is second...
-
Certified Peer Support Specialist
3 weeks ago
Elkton, United States Acadia Healthcare Full timeSeeking: Peer Support Specialist - Outpatient MAT Full Time Schedule: Monday - Friday, 5:30 AM - 2:00 PM Our Benefits: Quarterly Bonus ProgramMedical, Dental, and Vision insuranceCompetitive 401(k) planPaid vacation and sick timeSTAR LRP Student Loan ForgivenessEarly morning hours offering a great work/life balanceOpportunity for growth that is second...
-
Family Peer Support Specialist
3 days ago
Elkton, Maryland, United States Maryland Coalition of Families Full timeWho We Are Founded in 1999, Maryland Coalition of Families (MCF) is a statewide nonprofit with a central office in Columbia, Md., and staff located in communities throughout the state. Using personal experience as parents, caregivers, youth and other loved ones, we connect, support and empower Maryland's families. Our staff provide one-to-one support to...
-
Family Peer Support Specialist
2 weeks ago
Elkton, United States Maryland Coalition of Families Full timeWho We Are Founded in 1999, Maryland Coalition of Families (MCF) is a statewide nonprofit with a central office in Columbia, Md., and staff located in communities throughout the state. Using personal experience as parents, caregivers, youth and other loved ones, we connect, support and empower Maryland's families. Our staff provide one-to-one support to...
-
IT Support Specialist
4 weeks ago
Elkton, United States Cecil College Full timeAbout Us: Founded in 1968 to meet the post-secondary and continuing education needs of Cecil County residents, Cecil College has been serving the community and shaping its future for more than 50 years. The College is governed by a Board of Trustees appointed by the governor. The Colleges fifth president, Dr. Mary Way Bolt, reports directly to the Board of...
-
IT Support Specialist
2 weeks ago
Elkton, United States Cecil College Full timeAbout Us: Founded in 1968 to meet the post-secondary and continuing education needs of Cecil County residents, Cecil College has been serving the community and shaping its future for more than 50 years. The College is governed by a Board of Trustees appointed by the governor. The Colleges fifth president, Dr. Mary Way Bolt, reports directly to the Board of...
-
App Support Specialist I
2 weeks ago
Elkton, United States Terumo Medical Corporation Full timeApp Support Specialist I Date: May 26, 2024 Req ID: 829 Location: Elkton, MD, US Company: Terumo Americas Holding, Inc. Department: IT4_QMS MES Terumo Medical Corporation (TMC) develops, manufactures, and markets a complete, solutions-based portfolio of high-quality medical devices used in a broad range of applications for numerous areas of the...
-
Customer Support Specialist
2 months ago
Elkton, United States Hertrich Family of Automobile Dealers Full timeSupport Specialist, Cashier, Receptionist, Support, Specialist, Customer, Retail, Automotive
-
Sr Process Leader
3 weeks ago
Elkton, Maryland, United States Molson Coors Beverage Company Full timeSr Process Leader - BrewingDate: May 3, 2024Location:Elkton, VA, USRequisition ID: 30925A Career in Beer and Beyond:Our purpose at Molson Coors Beverage Company is to brew beverages that unite people to celebrate all life's moments. We've been brewing iconic brands for over 350 years and are now proud to be offering a modern portfolio that expands beyond the...