Sr. Product Manager

Found in: Talent US C2 - 1 week ago

Seattle, United States Amazon.com Services LLC Full time
With over 200MM members globally, Amazon Prime’s North Star vision is to be Earth’s most engaging, satisfying, and loved membership program. Our customers, across 20+ countries, have access to a breadth of benefits that make up the Prime subscription. The WW Prime Member CX and Engagement team’s mission is to connect Prime members with the variety of benefits they have access to, delighting them at every interaction while deriving incremental value for each Prime member.

The WW Prime Member CX and Engagement team is looking for a Sr. Product Manager-Technical to drive engagement experiences and programs for Prime members globally, while raising the bar on our customer experience. The right candidate will be able to deep dive into a broad set of Prime benefit and customer experiences with curiosity about our global customer base and the unique issues and experiences that impact customers in each locale. They will be adept at synthesizing insights from large and complex data sets with customer experience insights to define new product spaces, while challenging existing thinking. In parallel, they will be passionate about evangelizing insights across Amazon teams globally, working closely with a broad group of partner teams and stakeholders, and creating mechanisms that help accelerate our mission.

The right candidate needs to be passionate about understanding our customer experience through new and different lenses, navigating ambiguous problem spaces, while building both breadth and depth of knowledge on the Prime member experience. They will be comfortable with data analysis, and using SQL and BI tools to navigate large and complex data sets. They will need to be able to understand a range of technical systems while building a technical roadmap that prioritizes our global scale. And, they should be fluent in UX design choices and strategies.

We are open to hiring candidates to work out of one of the following locations:

Seattle, WA, USA

BASIC QUALIFICATIONS

- 5+ years of product or program management, product marketing, business development or technology experience
- Bachelor's degree
- Experience performing statistical analysis of data using SQL, Excel and other tools
- Experience owning/driving roadmap strategy and definition
- Experience with feature delivery and tradeoffs of a product
- Experience with end to end product delivery
- Experience managing technical products or online services
- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning
- Experience contributing to engineering discussions around technology decisions and strategy related to a product
- Experience working with UX designers to deliver customer-facing features

PREFERRED QUALIFICATIONS

- Experience in building and driving adoption of new tools
- Experience working with A/B experimentation setup and implementation

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