Shift Lead

6 months ago

Grand Rapids, United States Planet Fitness Full time
Job Summary  
JP Management Services, LLC is a multi-location Planet Fitness® franchisee with nine locations in west Michigan.  The culture of JP Management Services, LLC, integrates our core values of Positive Team Environment, Integrity, Excellence, Passion, and Having Fun.  We seek to hire, retain, review, recognize, and promote based on our core values and look for employees who share our core values.
Reporting to the Club Manager, the Shift Lead - Floating Overnight Closer will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness® members, prospective members and guests. This role is often the first point of contact for all membership-related questions, requests, and concerns. Responsibilities include answering and directing phone calls, assisting with membership related issues, resolving complaints, processing transactions, cleaning including deep cleaning. This position is an hourly, non-exempt position and all duties will be performed in person.
Responsibilities and Duties
Essential Duties 
  • Greet members, prospective members and guests, providing exceptional customer service.
  • Handle all front desk related activities including: 
    • Answer phones in a friendly manner and assist callers with a variety of questions.
    • Check members into the system.
    • Complete new member sign-up.
    • Take prospective members on tours.
  • Facilitate needed updates to member’s accounts.
  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
  • Assist in maintaining the neatness and cleanliness of the club, including deep cleaning of locker rooms, equipment, gym floors, and black card amenities.
  • Protects member confidentiality according to the Health Insurance Portability and Accountability Act (HIPAA) and related state and federal laws.
  • Trains new Member Services Representative - Overnight Closers.


Essential Physical Requirements
  • Requires long periods of continual standing and moving during the entire shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 75 lbs, with frequent moving of at least 25 pounds. 
  • On a daily basis, must be able to utilize various cleaning implements involved in vacuuming, mopping, picking up large items, and similar projects, which includes handling toxic cleaning chemicals using acceptable safe practices.
  • Must be able to work overnight (third) shift.
  • Must be able to travel throughout west Michigan region clubs.
  • Will have an assigned home club for some shifts. 
  • Will frequently be asked to work shifts at neighboring franchise locations up to approximately 40 miles from home club. Will be compensated at federal mileage reimbursement rate.

Qualifications and Skills
  • High School diploma/GED equivalent required.
  • Must be 18 years of age or older.
  • Customer service background preferred. 
  • Basic computer software proficiency required. Familiarity with DataTrak or similar software preferred.  
  • A passion for fitness and health.
  • Upbeat and positive attitude
  • Punctuality and reliability is a must.
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
  • Strong listener with the ability to empathize and problem solve.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • Current CPR Certification required; paid for by employer.

Salary and Benefits
  • Competitive starting wage of $14/hour plus $2 shift premium between the hours of 10pm-7am.
  • Benefits we provide to eligible employees:
    • 401K program with excellent company match.
    • Generous paid time off, PMLA, and short-term disability.
    • Health, vision and dental benefits.
    • Flexible pay options (On-demand pay and mobile Earned Wage Access).
    • Free Black Card gym membership.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.  We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, disability status, age, genetic information, protected veteran status, height, weight, marital status, or any other characteristic protected by law.    JP Management LLC is committed to the full inclusion of all qualified individuals. As part of this commitment, JP Management LLC will ensure that persons with disabilities are provided reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at hr@redmountaincompanies.com.
JOIN THE CLUB. Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team   Our member mission says it best:  our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet.

  • Team Lead

    1 month ago

    Grand Rapids, United States Manpower Full time

    Our client is seeking a Team Leader to join their team! As a Team Lead, you would be responsible for Safety, Quality, Productivity, Training of Personnel, and for supporting Lean Manufacturing systems and techniques. The ideal candidate will have strong leadership skills, great communication, and high attention to detail. Job Title: Team Lead - 2nd...

  • Team Lead

    1 month ago

    Grand Rapids, United States Manpower Full time

    Job DescriptionJob DescriptionOur client is seeking a Team Leader to join their team! As a Team Lead, you would be responsible for Safety, Quality, Productivity, Training of Personnel, and for supporting Lean Manufacturing systems and techniques. The ideal candidate will have strong leadership skills, great communication, and high attention to detail.Job...

  • Team Lead

    1 month ago

    Grand Rapids, United States Manpower Full time

    Job DescriptionJob DescriptionOur client is seeking a Team Leader to join their team! As a Team Lead, you would be responsible for Safety, Quality, Productivity, Training of Personnel, and for supporting Lean Manufacturing systems and techniques. The ideal candidate will have strong leadership skills, great communication, and high attention to detail.Job...

  • Lead Registered Nurse

    1 month ago

    Grand Rapids, Michigan, United States Universal Health Services Full time

    Job SummaryWe are seeking a highly skilled and experienced Registered Nurse to join our team as a Lead RN on the 2nd shift at our 500 West unit. As a Lead RN, you will be responsible for providing leadership and guidance to our nursing staff, ensuring the delivery of high-quality patient care and promoting a positive and supportive work environment.Key...

  • 2nd Shift Machine Build Team Lead

    2 months ago

    Grand Rapids, United States Ascential Technologies Full time

    Burke Porter Machinery is seeking a 2md shift machine builder team lead to join their team. The team lead machine builder will be a working lead, responsible for performing skilled fitting and assembly of machined and/or purchased components involving a wide variety of hand and machine operations. The team lead will assign and delegate work effectively to...

  • Bus Fleet Washer Fueling And Detailing Shift Lead

    1 month ago

    Grand Rapids, United States DETAIL XPERTS Full time

    DetailXPerts is growing dramatically! We are in search of a Fleet Wash Supervisor that takes pride in doing an exceptional job has an extraordinary eye for detail and is motivated by considerable growth within the company! We treat our employees like family! Are you passionate about cars ecofriendly practices and leading a dynamic team Join our growing...

  • Shift Lead

    2 days ago

    Grand Rapids, United States Border Foods LLC Full time

    What began as an idea between two brothers to open a Mexican restaurant has since grown into one of the largest, privately held Taco Bell franchisees in America. At Border Foods, we work with a people-first mantra. From cooks to cashiers to restaurant managers and beyond, we work together to bring to life the Core Values of Border Foods. Welcome to our...

  • Shift Lead

    2 months ago

    Grand Rapids, United States Border Foods LLC Full time

    Job DescriptionJob DescriptionWhat began as an idea between two brothers to open a Mexican restaurant has since grown into one of the largest, privately held Taco Bell franchisees in America. At Border Foods, we work with a people-first mantra. From cooks to cashiers to restaurant managers and beyond, we work together to bring to life the Core Values of...

  • Shift Lead

    2 months ago

    Grand Rapids, United States Border Foods LLC Full time

    What began as an idea between two brothers to open a Mexican restaurant has since grown into one of the largest, privately held Taco Bell franchisees in America. At Border Foods, we work with a people-first mantra. From cooks to cashiers to restaurant managers and beyond, we work together to bring to life the Core Values of Border Foods. Welcome to our...

  • Pizza Team Lead

    1 month ago

    Grand Rapids, Michigan, United States Papa John's Full time

    Papa John's Shift Leader OpportunityWe are seeking a highly skilled and motivated Shift Leader to join our dynamic team at Papa John's.As a Shift Leader, you will be responsible for leading and motivating team members during shifts, ensuring excellent guest service and satisfaction, and managing inventory and stock levels.Key Responsibilities:Lead and...

  • Lead Rehab Technician

    4 months ago

    Grand Rapids, United States Hope Network Neuro Rehabilitation Full time

    How you will change lives… The Lead Rehabilitation Technician assists in the following areas of team guidance and client personal care & development:   Leadership Aids in creating schedules for both staff and resident’s needs. Supports in training of newly hired staff. Assists with documentation for various business purposes. Safety Monitors and...

  • Lead Rn

    2 days ago

    Grand Rapids, United States Universal Health Services, Inc. Full time

    Responsibilities Forest View Hospital, located just seven miles southeast of downtown Grand Rapids, Michigan, is a private 108 bed psychiatric facility that serves children, adolescents and adults. We are licensed by the State of Michigan, fully accredited by The Joint Commission and we bring more than 45 years of experience to the evaluation, diagnosis and...

  • Lead Software Engineer

    4 weeks ago

    Grand Rapids, United States Sunbolt Recruiting Group, LLC Full time

    Position Summary: Are you an experienced Embedded Software Engineer ready to lead innovative projects in the automotive industry? Our client, a leading Tier 1 automotive supplier located in Grand Rapids, Michigan, is looking for a Lead Embedded Software Engineer to drive the design and development of embedded software for our next-generation vehicle access...

  • Shift Superintendent- 2nd Shift

    1 month ago

    Grand Rapids, United States Challenge Manufacturing Full time

    Who We Are:Challenge’s mission is to manufacture with operational excellence by empowering our employee-owners. As a leading tier 1 supplier of complex metal assemblies for the global automotive industry, we drive innovative solutions for future mobility. We believe the best ideas come from individual unique perspectives. These ideas combined with the...

  • Restaurant Shift Lead

    4 weeks ago

    Grand Junction, United States Costa Vida Full time

    RESTAURANT SHIFT LEADStarting at $15 to $16/hr. plus TIPSCome, and join the Costa Vida! We are hiring in our Grand Junction, CO location. This is your opportunity as a Shift Lead to be one of the most important team members within our restaurant. You will have the chance to make a positive impact on the lives of team members, guests, and the community you...

  • Shift Supervisor

    6 months ago

    Grand Rapids, United States Krispy Kreme Full time

    Our mission is to touch and enhance lives through the joy that is Krispy Kreme, and in the role of Shift Supervisor, you play a big part in delivering that joy by running an efficient and happy shop. If you are organized and enjoy all aspects of making and selling doughnuts (both in shops and through our doughnut delivery drivers), this job is for you!What...

  • Maintenance Lead

    2 days ago

    Grand Rapids, United States GA Richards Full time

    Job DescriptionJob DescriptionShift: 7:00 AM - 3:30 PMBenefits: Medical, dental, vision, 401K and PTO after 90 days!Summary: Trains and approves activities of workers engaged in repair, maintenance, installation of machines, tools, and equipment, and in the maintenance of buildings, grounds, and utility systems of industrial plant by performing the...

  • 2nd Shift LPN

    4 months ago

    Grand Rapids, United States Hope Network Behavioral Health Full time

    The LPN Shift Supervisor works as part of a multi-disciplinary team providing excellent medical care by overseeing the medical needs of the residents while monitoring the operation of the med room by the medical assisting team. As an LPN at Hope Network you will model and teach exemplary care to floor staff and coordinate care needs with external medical...

  • Windows Technical lead

    1 month ago

    Grand Rapids, United States Tek Leaders Inc Full time

    Title: Windows Technical lead Location: Grand Rapids MI Windows Technical Lead (Onsite) Providing Architectural support on VMware Server security and networking layer of IT infrastructure. Developing maintaining and supporting networks in NSX/NSXT. Proficiency in VMware virtualization technologies including ESXi vCenter Server SRM VSAN and NSX. ...

  • Night Shift Team Associate

    3 weeks ago

    Grand Rapids, Minnesota, United States Shell Full time

    At Shell, we're looking for a Night Shift Team Associate to provide an exceptional customer experience.Responsibilities:Deliver a Clean, Friendly, and In-Stock experience for every customerProcess customer transactions accurately and efficientlyBalance cash drawers and provide excellent customer serviceAssist in stocking, rotating merchandise, and...