IT Support Technician

IT Support Technician

Telford, TN 37690, USA Req #3764 Friday, March 1, 2024

TITLE

IT Support Technician

COMPANY

JTEKT Bearings North America

DEPARTMENT

IT

LOCATION

Telford, TN

CLASSIFICATION

FLSA Class: Salaried/Non-Exempt

REPORTS TO

Manager IT Operations

GRADE

Grade Level: 103

REVISION DATE

11/21/2023

REVISION LEVEL

Revision Level

Summary/Purpose

Provide first and second level support to users with computer hardware and software issues.

Should be proficient with Microsoft Office products and Windows operating systems.

Able to demonstrate accurate and proficient problem solving and troubleshooting skills, resolving computer hardware, network and software problems.

Essential Duties and Accountabilities:

•Support local and remote user questions, problems, and needs with prompt and courteous attention

•Perform daily monitoring, verifying the integrity and availability of resources.

•Perform daily administration activities

•Laptop and desktop imaging, configuration, deployment and support

•Onsite desktop/laptop/thin client support

•AD account administration

•Provide end user training/support for applications

•Excellent interpersonal, communication and teamwork skills.

•Effective verbal and written communications skills.

Supervisory Responsibilities:

•This position has no supervisory responsibilities.

Job Knowledge, Skills and Abilities:

•Must be able to troubleshoot, diagnose, and repair end user computer issues. (3-5 yrs exp)

•Familiar with helpdesk software (SDP)

•Proficient with Microsoft operating systems

•Experience supporting mobile devices and MDM

•Experience with Microsoft Server operating systems

•General knowledge of networking protocols

•Experience with VMware, Anti-Virus Suites, O365, SCCM a plus

•Must be able to prioritize and meet deadlines.

Education and Experience:

•Associates Degree, Bachelor’s Degree preferred

•A+ or other industry certification is a plus

Work Environment/Physical Demands:

•The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

•Work is mostly performed in a normal office setting with minimal exposure to health or safety hazards, and with substantial time spent working on a computer. Requires sufficient hand, arm, and finger dexterity to operate computer keyboard and other office equipment.

•The performance of this position may occasionally require exposure to manufacturing areas which require the use of personal protective equipment such as safety glasses with side shields and mandatory hearing protection.

•Heavy lifting and operating of lift equipment may be required.

•The performance of this position may occasionally require travel by automobile and plane.

Employee may perform other duties as requested, directed or assigned.

Other details

Job Family 2019 MAPPING Job Function INDIRECT Pay Type Salary Travel % 10 Telford, TN 37690, USA

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