Assistant Restaurant Manager

3 months ago

North East, United States Dunkin' Full time

We are look for Assistant Restaurant Managers to help lead our Dunkin' team


The Assistant Restaurant Manager supports the Restaurant Manager in their efforts to develop a team of dedicated people delivering great and friendly guest experiences and profitable top line sales. They assist in the development of Crew and Shift Leaders and fulfill accountabilities assigned by the Restaurant Manager.

Responsibilities:

Team Environment:

  • Assist to recruit, hire, onboard and develop employees
  • Communicate job expectations to employees
  • Hold team members accountable for their behavior and performance, addressing concerns promptly
  • Support the development of team members 

Operational Excellence:

  • Create and maintain a guest first culture in the restaurant
  • Ensure all shifts are appropriately staffed to achieve guest service goals
  • Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable laws
  • Ensure Brand standards, recipes and systems are executed
  • Help prepare and complete action plans; implement production, productivity, quality and guest service standards
  • Review guest feedback and restaurant assessment results and implement action plans to drive system improvements

 Profitability:

  • Control costs to help maximize profitability
  • Execute all in-restaurant marketing promotions in a timely manner
  • Execute new product roll-outs including team training, marketing and sampling
  • Drive sales goals and track results

Skills and Qualifications:

  • Fluent in English
  • Restaurant, retail, or supervisory experience
  • Basic computer skills
  • At least 18 years of age (where applicable)
  • Basic writing skills  
  • High School diploma, or equivalent
  • Proficent in math and financial management 

Competencies:

Great Focus:

• Understands and exceeds guest expectations, needs and requirements

• Displays a sense of urgency with guests

• Seeks ways to improve guest satisfaction; asks questions, commits to follow-through

• Resolves guest concerns by following Brand recommended guest recovery process

Passion for:

• Sets and maintains high standards for self and others, acts as a role model

• Consistently meets or exceeds goals

• Contributes to the overall team performance; understands how his/her role relates to others

• Sets, prioritizes and maintains focus on important activities

• Reads and interprets reports to establish goals and deliver results

• Seeks ideas and best practices from other individuals, teams, and networks and applies them

Problem Solving and Decision Making:

• Identifies and resolves issues and problems

• Uses information at hand to make decisions and solve problems; includes others when necessary

• Identifies root cause of a problem and implements a solution to prevent from recurring

• Empowers others to make decisions and resolve issues

Interpersonal Relationships & Influence:

• Develops and maintains relationships with team members

• Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments

• Encourages collaboration and teamwork

• Leads others; negotiates and takes effective action


Building Effective Teams:

• Identifies and communicates team goals

• Monitors progress, measures results and holds others

• Creates strong morale and engagement within the team

• Accepts responsibilities for personal and team commitments

• Recognizes and rewards employee’s strengths, accomplishments and development

• Listens to others, seeks mutual understanding and welcomes sharing of information, ideas and resources

Conflict Management:

• Seeks to understand conflict through active listening

• Recognizes conflicts as an opportunity to learn and improve

• Resolves situations using facts involved, ensuring consistency with policies and procedures

• Escalates issues as appropriate

• Developing Direct Reports and Others

• Works collaboratively with employees to create individual development plans to strengthen employee’s knowledge and skills

• Regularly discusses progress towards goals, reviews performance and adjusts development plans accordingly

• Provides challenging assignments for the purpose of developing others

• Uses coaching and feedback opportunities to improve performance

• Identifies training needs and supports resources for development opportunities

Developing Direct Reports and Others:

• Works collaboratively with employees to create individual development plans to strengthen employee’s knowledge and skills

• Regularly discusses progress towards goals, reviews performance and adjusts development plans

• Provides challenging assignments for the purpose of developing others

• Uses coaching and feedback opportunities to improve performance

• Identifies training needs and supports resources for development opportunities

Business and Financial Acumen:

• Understands guest and competition; translates and applies own expertise to address business opportunities

• Approaches situations with an innovative mind and looks beyond the obvious to deliver solutions and implement change

• Has a working knowledge of profit and loss and other key financial measurements in order to identify business trends, make adjustments accordingly and set goals

• Understands, analyzes and communicates the key performance/profit levers and manages to these measures

Founded in 1950, Dunkin' is America's favorite all-day, everyday stop for coffee and baked goods. Dunkin' is a market leader in the hot regular/decaf/flavored coffee, iced regular/decaf/flavored coffee, donut, bagel and muffin categories. Dunkin' has earned a No. 1 ranking for customer loyalty in the coffee category by Brand Keys for 14 years running. The company has more than 13,100 restaurants in 41 countries worldwide. Based in Canton, Mass., Dunkin' is part of the Dunkin' Brands Group, Inc. family of companies.

  • Restaurant Management Assistant

    4 days ago

    East Liverpool, Ohio, United States Delight Restaurant Group Full time

    Job SummaryWe are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at Delight Restaurant Group. As an Assistant Restaurant Manager, you will play a key role in managing the day-to-day operations of our restaurant, ensuring that our customers receive an exceptional dining experience.Key ResponsibilitiesAssist the General...

  • Restaurant Operations Manager

    7 days ago

    North Charleston, South Carolina, United States HHB Restaurant Recruiting Full time

    Restaurant Kitchen Manager OpportunityWe are seeking a dedicated and passionate individual to join our team as a Restaurant Kitchen Manager in a well-established restaurant. As a key member of our management team, you will play a crucial role in overseeing kitchen operations, leading a talented staff, and ensuring an exceptional dining experience for our...

  • Restaurant Operations Manager

    2 days ago

    East Orange, New Jersey, United States HHB Restaurant Recruiting Full time

    Job SummaryWe are seeking a highly skilled and experienced Restaurant Manager to lead our team at HHB Restaurant Recruiting. As a Restaurant Manager, you will be responsible for overseeing the daily operations of our restaurant, including staff management, customer service, and sales growth.Key Responsibilities:Staff Management: You will be responsible for...

  • Restaurant Operations Manager

    2 days ago

    East Peoria, Illinois, United States HHB Restaurant Recruiting Full time

    Job OverviewWe are seeking a highly motivated and experienced Restaurant Manager to lead our team at HHB Restaurant Recruiting. As a Restaurant Manager, you will be responsible for overseeing the daily operations of our restaurant, including staff management, customer service, and sales growth.Key ResponsibilitiesStaff Management: You will be responsible for...

  • Restaurant Operations Manager

    2 days ago

    East Hampton, New York, United States Hillstone Restaurant Group Full time

    Job OverviewHillstone Restaurant Group is seeking a highly motivated and experienced Restaurant Operations Manager to join our team. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our restaurants, ensuring exceptional customer service, and driving sales growth.Key ResponsibilitiesManage restaurant...

  • Restaurant Service Assistant

    2 weeks ago

    East Hampton, New York, United States Hillstone Restaurant Group Full time

    Company OverviewJob OpportunityHillstone Restaurant Group is excited to announce an opening for a Server Assistant to become part of our outstanding team.We are looking for enthusiastic, friendly, and driven individuals who excel in a dynamic, collaborative dining atmosphere.Available positions for Server Assistants include:No prior experience necessary;...

  • Restaurant Assistant General Manager

    3 months ago

    North Canton, United States HHB Restaurant Recruiting Full time

    Job DescriptionJob DescriptionAre you a hardworking, service-minded leader with a real passion for the hospitality industry?Are you looking to take a step towards building your restaurant manager career, instead of just working a job?We need extraordinary leaders like you to apply for this full-service restaurant management position in Canton, OHAs a...

  • Restaurant Manager

    2 days ago

    East Hartford, Connecticut, United States HHB Restaurant Recruiting Full time

    Job OverviewWe are seeking an experienced Restaurant Manager to lead our team and drive business success in the hospitality industry.As a Restaurant Manager, you will be responsible for overseeing daily operations, managing staff, and ensuring exceptional customer service.Key ResponsibilitiesLeadership and ManagementSupervise and train restaurant staff to...

  • Restaurant Operations Manager

    2 days ago

    North Wales, Pennsylvania, United States HHB Restaurant Recruiting Full time

    Job OverviewWe are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at HHB Restaurant Recruiting. As a key member of our culinary team, you will be responsible for overseeing the daily operations of our restaurant, ensuring exceptional customer service, and driving business growth.Key ResponsibilitiesLeadership and Team...

  • Assistant Restaurant Manager

    3 months ago

    East Stroudsburg, United States Dunkin, Baskin Robbins Full time

    You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set...

  • Assistant Manager

    2 months ago

    East Liverpool, United States Delight Restaurant Group Full time

    Assistant Manager East Liverpool, OH JOB TITLE: Assistant Manager DEPARTMENT: Operations SUPERVISOR: General Manager GENERAL JOB DESCRIPTION Assists the General Manager in managing the operations and staff of a restaurant, including the execution of all Company policies, procedures, programs, and systems. Participates in the achievement of...

  • Restaurant Assistant Manager

    3 months ago

    East Longmeadow, United States Panera Bread (PR Management Corp) Full time

    Panera Bread / PR Restaurants is looking for an experienced restaurant Assistant Manager to join our supportive team of dynamic and hard-working café professionals. At PR Restaurants, we're committed to setting a higher standard for excellence in every facet of our business - this begins with great leadership, in supporting and motivating our café teams to...

  • **Restaurant Operations Manager**, **Assistant Restaurant Manager**, **Restaurant Supervisor**

    21 hours ago

    North Hollywood, United States Jack in the Box Full time

    Job Summary: As an Assistant Manager at Jack In The Box, you will be responsible for managing the restaurant operations in conjunction with, or in the absence of, the Restaurant Manager. This role requires strong leadership and management skills to ensure the smooth operation of the restaurant.Key Responsibilities:Manage daily activities to ensure guests...

  • Assistant Restaurant Manager

    2 days ago

    North Bonneville, United States Skamania Lodge with Pyramid Benchmark Full time

    JOB DETAILS & IDEAL EXPERIENCE: On a busy Saturday evening, the Assistant Manager will oversee 35 team members, and one of our 3 restaurants can seat over 287 guests. Familiarity with all positions in the restaurant & bar environment and being able and willing to fill those positions when needed. Ideally, someone with contemporary mixologist...

  • Restaurant Manager

    3 months ago

    East Islip, United States HHB Restaurant Recruiting Full time

    Job DescriptionJob DescriptionAre you a hardworking, service minded leader with a real passion for the hospitality industry?Are you looking to take a step towards building your restaurant manager career, instead of just working a job?We need extraordinary leaders like you to apply for this full service restaurant management position in East Islip, NYAs a...

  • Restaurant Assistent Manager

    1 month ago

    North Miami Beach, United States 11 KTCHN GROUP Full time

    Job DescriptionJob DescriptionBenefits:Employee discountsFree uniformsHealth insuranceDescription: The Restaurant Assistent Manager is a dynamic leader responsible for overseeing all aspects of restaurant operations, ensuring exceptional guest experiences, and maintaining high standards of service, cleanliness, and maintenance. In addition to their...

  • Restaurant Manager

    3 months ago

    East Orange, United States HHB Restaurant Recruiting Full time

    Job DescriptionJob DescriptionAre you a hardworking, service-minded leader with a real passion for the hospitality industry?Are you looking to take a step towards building your restaurant manager career, instead of just working a job?We need extraordinary leaders like you to apply for this quick service restaurant management position in East Orange, NJAs a...

  • Restaurant Manager

    3 months ago

    East Peoria, United States HHB Restaurant Recruiting Full time

    Job DescriptionJob DescriptionAre you a hardworking, service-minded leader with a real passion for the hospitality industry?Are you looking to take a step towards building your restaurant manager career, instead of just working a job?We need extraordinary leaders like you to apply for thisfast casualrestaurant management position inEast Peoria, ILAs...

  • Co-Manager of Restaurant Operations

    2 weeks ago

    North East, United States Dunkin' Full time

    We are looking for dedicated individuals to join our Dunkin' team as Deputy Restaurant Managers. In this role, you will work closely with the Restaurant Manager to cultivate a passionate team that ensures outstanding customer experiences while driving sales growth. Your key responsibilities will encompass aiding in the recruitment and training of staff,...

  • Assistant Restaurant Manager

    2 weeks ago

    North Miami Beach, Florida, United States 11 KTCHN GROUP Full time

    Job OverviewBenefits:Employee discountsComplimentary uniformsHealth insurance coveragePosition Summary: The Assistant Restaurant Manager plays a crucial role in leading the restaurant team, ensuring outstanding guest satisfaction, and upholding the highest standards of service, cleanliness, and operational efficiency. This position involves not only...