Customer Service Agent

3 weeks ago

Boston, United States Sixt Full time

Customer Service Agent

Branches & Operations Vollzeit Boston Komm ins Team Orange, bei uns steht Kundenbegeisterung an erster Stelle

SIXT is looking for a Customer Service Agent to deliver exceptional customer service to customers from around the world. You will provide customers with accurate information and take detailed and timely records of damages, gas volume, etc. The ideal candidate possesses the following attributes:

Exceptional interpersonal and relationship building skills Strong verbal and written communication skills Strong organizational skills and the ability to multi-task Ability to manage stressful or unusual situations to maintain good customer service

What you will do:

Welcome all customers as they arrive on the lot Ask about their experience with Sixt, recording feedback to improve future rental experience Make sure customers have all personal belongings from the vehicle Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report Use proper statement to determine if vehicle is being returned with full tank of gas Advise and review rental charges, providing an accurate receipt to the customer Provide information regarding transportation to the airport terminal if applicable Complete a service alert for any mechanical and or body damage communicated by the customers Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location Keep lot organized for ease of access and traffic flow Work in outdoor weather conditions including direct sunlight, rain, heat or cold Perform other job duties as assigned to meet the business needs

Paid vacation, medical, dental, vision and 401(k), Short Term Disability, Long Term Disability, Basic Life and Supplemental Life benefits and future growth opportunities within the company.

At Sixt, we pride ourselves on having an inclusive and unique environment. We are an Equal Opportunity-Affirmative Action Employer – Minority / Women / Men / Disability / Veteran / Gender Identity / Sexual Orientation.

The information listed above is intended to describe the general nature and level of this position. Essential functions and responsibilities may change as business needs require. Your response to this advertisement may result in your consideration for employment with Sixt Rent a Car, LLC and its subsidiaries. Offers of employment will be made by Sixt rent a Car, LLC or any of its subsidiaries or brands.

Come join our team

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