Customer Service Supervisor.

4 weeks ago

Dunlap, United States MANN+HUMMEL Full time

Job Description

Your Challenge

Maintains Customer past due log and expedite log Assists Warehouse Supervisor and Shipping Coordinators in the creation and maintenance of the Operator Instruction Sheets for all customer shipments Generates credits/debits to production invoices as needed Creates Master label & bar code label info in SAP label table Enters and/or monitors all customer orders manually or through EDI into SAP Ensures accuracy of customer EDI as well as successful implementation of new EDI Verifies and investigates customer accumulations Monitors, summarizes, and reports out customer delivery ratings including corrective action Monitors customer electronic notification systems such as SMART, DDL, Super G, Supply On, eSupplier Connect, etc. Maintains ongoing communication with the customer Responsible for accuracy of all customs paperwork for pre-production and production shipments Assists warehouse supervisor and manager with the creation and maintenance of analytical reports Maintains pricing in SAP schedule agreements Assists Shipping Coordinator with accuracy of ASN’s information for shipments and performance of ASN transmissions Maintains accurate record keeping and reporting utilizing SAP Operates a computer, calculator, copier, fax machine and other standard office equipment Performs all activities in a professional and positive manner Performs other job-related duties as assigned Functions as working team leader for Customer Service Analysts Provides Training for New Customer Service Analysts Ensures Customer service compliance to Mann+Hummel standards

Your Profile

Education:

4-year degree or commensurate experience preferred

Experience:

3-5 years of experience in Tier 1 automotive material planner or customer service role

Required Skills:

Working knowledge of Microsoft Office software Advanced knowledge of SAP systems Advanced Experience in Automotive OEM Customer service Interpersonal skills necessary to work in a cooperative, positive team approach

Are you full of ideas? Are you keen to take on responsibility and really achieve something? Then our doors are open to you. This company lives out its values, gives people the freedom to use their own initiative, and offers many development exciting opportunities and many exciting projects – all of which awaits you here.

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