Product Specialist
3 months ago
**Job Title:** Delivery/Product Specialist
**Location:** Subaru Dealership,North New Jersey
**Employment Type:** Full-Time
**About Us:**
Join our dynamic team at a busy Subaru dealership in New Jersey, where customer satisfaction is our top priority. We are seeking a dedicated and enthusiastic Delivery/Product Specialist to enhance the customer experience by ensuring seamless vehicle deliveries and providing exceptional service.
**Position Overview:**
The Delivery/Product Specialist is responsible for ensuring our customers have a positive and informative experience from the moment they purchase their vehicle. This role is not a sales position but rather a customer service-focused role, aimed at helping our customers understand and enjoy their new Subaru.
**Key Responsibilities:**
- **Pre-Delivery Contact:** Engage with customers prior to delivery to confirm schedules and set expectations.
- **Internal Scheduling:** Coordinate delivery times internally to ensure a smooth process.
- **Vehicle Delivery:** Facilitate the delivery process, ensuring all paperwork is completed and the customer is comfortable with their new vehicle.
- **Service Introduction:** Schedule the first service appointment and introduce customers to our service department.
- **Customer Follow-Up:** Maintain regular follow-ups with customers at 1, 3, and 7 days post-delivery to address any questions or concerns.
- **Email Communication:** Send follow-up emails to guide customers through the initial stages of vehicle ownership.
- **Getting Started Guides:** Provide detailed guides and tutorials to help customers get acquainted with their new Subaru.
- **Home Deliveries:** Perform home deliveries as required, ensuring the same level of service as in-dealership deliveries.
- **Second Deliveries:** Assist with any additional delivery needs or customer requests after the initial delivery.
- **Test Drives:** Assist customers with test drives and answer general product questions to enhance their Subaru experience.
- **Sales Department Support:** Provide support to the sales team with daily activities to ensure a smooth workflow.
**Qualifications:**
- Strong customer service skills
- Excellent communication and organizational abilities
- A passion for the Subaru brand and the automotive industry
- Ability to work in a fast-paced environment
- Valid driver’s license and a clean driving record
**Benefits:**
- Competitive salary
- Health Insurance and Full Benefits
- Paid Vacation
- Opportunities for career growth and development
If you are passionate about delivering exceptional customer service and want to be part of a dedicated team, we encourage you to apply
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