Utah Crisis Services Supervisor
2 weeks ago
Overview
: University of Utah Health Hospitals and Clinics is an integrated academic healthcare system with five hospitals including a level 1 trauma center, eleven community health centers, over 1,600 providers, and a health plan serving over 200,000 members. University of Utah Health Hospitals and Clinics is nationally ranked and recognized for our academic research, quality standards and overall patient experience. In addition to our clinical delivery system, we have a School of Medicine, School of Dentistry, College of Nursing, College of Pharmacy, and College of Health providing education and training for over 1,250 providers annually. We have over 2 million patient visits annually and research grants exceeding $350 million. Responsibilities Supervises the daily operations of the department including the interviewing and hiring of staff, training, assisting in the creation of work schedules, and work assignment distribution. Enforces the department's written standards of practice, policies and procedures, and initiates corrective action as necessary. Evaluates job performance to ensure department job standards are being maintained, to include proactive rounding with staff on shift, 1:1 coaching and feedback conversations, and annual staff performance evaluations for direct reports. Resolves problems, provides support, and expedites service to other hospital departments and/ or community partners as appropriate. Monitors safety and quality assurance functions by inspecting processes as well as clinical documentation for completeness and accuracy, ensuring compliance with legal/regulatory/billing standards, and proactively identifying opportunities for continuous improvement. Maintains department records and prepares monthly reports. Monitors, orders, and maintains stock of department supplies and equipment in collaboration with the department’s administrative assistant. Participates in hospital committees and meetings, as assigned. May assist in budget preparation in collaboration with the finance team and service line manager they directly report to. Collaborates with shift leads, behavioral health specialists, and other clinical experts as needed to ensure exceptional patient care delivery. Performs additional duties of the department, as assigned.
Knowledge / Skills / Abilities
Ability to work flexible hours, including weekends and holidays. Ability to quickly learn new procedures and processes. Ability to prioritize and multi-task in a fast paced environment. Ability to develop relationships with patients, co-workers, and internal/external stakeholders. Ability to navigate crucial conversations and facilitate conflict resolution to foster a psychologically safe, equitable, and patient-centered environment. Model the University’s PROMISE (Patient-Centered, Respect, Ownership, Making a Difference, Innovation, Safety, Excellence) Behavioral Standards and operate at a very high ethical level. Demonstrated knowledge of HIPAA regulations and ability to ensure patient information is guarded and respected. Demonstrated organization, human relations, and effective communication skills. Qualifications
Qualifications
Required
Bachelor degree in Health Care Administration, Business Administration, or related area or equivalency. Three year of experience in related area, including one year in a supervisor role. Qualifications (Preferred)
Preferred
Experience in operations, health care administration, behavioral health care administration, or call center operations. Physical Requirements Carrying, Climbing, Listening, Manual Dexterity, Sitting, Speaking, Standing, WalkingMulti-lingual Candidates Welcomed
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