Digital Banking Fraud Strategy Manager

Found in: Talent US C2 - 2 weeks ago

Tampa, United States JPMorgan Chase & Co. Full time

Help set the strategy around our Commercial bank Digital products. Work with multiple stakeholders within JP Morgan Chase to help identify and prevent fraud. 

As a Digital Banking Fraud Strategy manager within the Commercial Bank, you will be responsible for designing and delivering the strategies to protect both the firm and its clients from losses covering all products and channels. Within this function, the Strategy team will be driving the decisions to optimize fraud prevention and client experience measured against a set of KPI’s. Our clients make a substantial volume of payments covering significant values, all of which can be attacked by external parties. Managing internal fraud losses is also within the remit of the team.

Job Responsibilities

Define and drive the fraud strategy objectives in partnership with product colleagues for new digital services and products, including authentication tools and strategies  Source and reviewing the latest fraud prevention technologies both within JPMC and externally  Balance client experience with effective fraud prevention  Manage digital fraud strategies and policies across applications, authorization, and authentication channels to ensure compliance of digital fraud policies and controls with governance and change control procedures and firm wide controls framework Define, design, and execute against the digital fraud strategy for Commercial Banking in collaboration with Product, Legal and Controls stakeholders Build robust digital fraud strategies to maintain high performance level and strong fraud detection  Continually evaluate balance between client experience and fraud prevention Support strategic fraud initiatives or firm-wide initiatives outlined by the business in relation with digital fraud strategy and policy rules Collaborate closely with Client Service & Fraud Operations in management of fraud case volumes, strategy changes and mitigation of fraud trends as well as communicate proposed strategies for delivering appropriate reporting and MI to relevant business stakeholders Define and document the entire process flow for fraud strategy and operations controls, to evaluate impact from specific system/business changes on the overall fraud detection

Required Qualifications, Capabilities and Skills 

Master’s degree in business, Finance, or related field required 5 or more years of relevant work experience Understanding of the authorization process flow of fraud controls Demonstrate ability to influence senior stakeholders to drive a strong control environment Knowledge of authentication tools and strategies along with good fraud instincts in development of fraud strategies anticipating the potential impact to genuine customers while preventing fraud losses Proven ability to multitask with a sense of urgency Ability to adapt quickly to new functional areas and/or concepts and shifting priorities Proven strong analytical and communication skills; articulate, confident and capable to communicate and influence Senior Executives. Advanced Microsoft Excel skills (pivot tables, macros, look-up functions, Experience/understanding of Business Process/modeling concepts Ability to carefully assess and make good judgment decisions with regards to changes in control frameworks

Preferred Qualifications, Capabilities and Skills 

Wholesale Fraud prevention experience 

Final Job Grade and officer title will be determined at time of offer and may differ from this posting.

Some travel required (10%) to visit clients and internal partners.

Please note this role is not eligible for employer immigration sponsorship. 

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