Center Manager in Training

4 months ago

Ramsey, United States European Wax Center Full time

The Center Manager In Training will be assigned to one or more Centers during the CMIT training period. The CMIT will learn all aspects of sales and operations for an Artemis Wax owned European Wax Center.  This position will learn full center P&L responsibility; how to identify, attract, and develop talent to consistently deliver Key Performance Indicators while growing the business. Preparing to manage Team Member talent and performance development, as well as sales and operational excellence are central to this role.  This position will be in the role ideally for three to twelve months, as they become prepared for the Center Manager role. There is no guarantee of a time in the role or advancement into the Center Manager role. The CMIT must be fully trained, prepared and ready to assume the role in the market available to move from the CMIT role into a Center Manager role full-time.

This is a salaried exempt role which will require the candidate to have full schedule availability and work the days and hours necessary for the successful completion of assigned tasks and responsibilities.

This Team Member Must uphold the Artemis Wax Core Values:

  • We are Team Players
  • We Play to Win
  • We Bring the Energy
  • We are Committed

Responsibilities: Essential Job Functions: In this role, the CMIT will learn and prepare to manage all essential functions and responsibilities noted below:

Field and People Leadership

  • Lead Center Performance and inspire the Team to deliver and exceed both revenue and operating budgets
  • Develop the GSA and Waxer Team to meet their full potential.  Coach, mentor, evaluate and lead performance. Always models and holds the team accountable to Artemis Wax standards and protocols.
  • Identify, Recruit, and develop talent across all levels of the Center.  Proactive partnerships with beauty schools and other venues to drive Wax Specialist and GSA recruiting.
  • Train and role model the expected behaviors and processes put forward by European Wax Centers.
  • Effectively communicate and set direction with Center Teams.  Monitor performance, provide recognition and feedback.
  • Manages and assists the team in ensuring a professional, clean, fully stocked and organized Center that meets brand standards. This includes the lobby, public spaces, wax suites and restrooms.

Business Expectations and Rhythms

  • Deliver and manage the Centers performance across revenue and KPI’s.
  • Review and assess Center KPI’s daily.  Coach appropriate behaviors and plan accordingly.
  • Create effective action plans with Team to improve daily, weekly, monthly, and annual performance.
  • Deep mastery and coaching of sales and scripts.
  • Manage all aspects of traffic, conversion and staffing to deliver optimal center performance.
  • Lead and organize operations, center payroll, ordering and compliance.

Education / Experience / Qualifications

  • 1 - 2 years of related and applicable experience in a sales driver role
  • Bachelor’s Degree or applicable related experience
  • Full proficiency of Microsoft Office Suite
  • Demonstrated results-oriented leadership.
  • Self-motivated and process focused.
  • Team Member Centric. Possesses an open and supportive management style to create positive a positive environment where you and your team will be excited to go to work each day.
  • Outstanding communication skills 
  • Fun. You must have fun.

Work Environment

  • Must be able to work effectively in stressful environments, communicate with others, effectively deal with customers, and accept constructive feedback from direct supervisors.
  • Must be able to change activity frequently and cope with interruptions.
  • Most work is performed indoors. The temperature is moderate and controlled.
  • Must be able to stand or sit at a desk for up to hours per day. Standing, walking, and sitting are required. Length of time at these tasks varies from day to day.
  • Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
  • Job duties, tasks and schedule may be changed from time to time to meet the needs of the business and the role. Full availability is required.
  • Must be able to lift up to 50 lbs. occasionally.
  • Talking and hearing occur continuously in the process of communicating with clients, employees and above center leadership.

European Wax Center began as a family-owned business. Since 2004, we've provided our guests with a first-class waxing experience centering around:
• Our proprietary Comfort Wax®
• Private waxing suites
• A crisp, clean environment
• And the most professionally trained estheticians in the industry
From day one, we've been putting our values into action to delight our guests with an exceptional waxing experience.

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