Revenue Cycle Education Coordinator

6 months ago

Amsterdam, United States St Mary's Healthcare Amsterdam Full time

Job Requisition: REQ2634

Employment Type: Full-time

Shift: Days

Hours Per Week: 40 hrs week

Hiring Range : $21.44 -$28.68

The actual compensation for this position will be determined based on experience and other factors permitted by law.

Responsibilities:

Is responsible for developing and standardizing the on-boarding training materials for all new patient access associates.Participates in the on-boarding departmental orientation process for new hires. Will develop and implement continuous learning and training session for current staff based on denial trends by service line by insurance.  Assist in staff education regarding use of Patient Access tools. (Interpreter service, voice mail,telephones, TD device, fax machine, printers, revenue cycle systems). Assist with training and maintenance of all Patient Access software tools. In addition, recommends tools that can be implemented to improve workflow and patient experience. Foster an environment of continuous learning and process improvement within St. Mary’s revenue cycle. Develop, recommend and assist in the implementation of departmental performance improvements.  Assists as necessary with the supervision and coordination of the daily activities in the Patient Access department while promoting and fostering a positive and effective patient experience.Performs quality assurance reviews on staff to identify training needs. Required to have competencies of all functions of patient access for coverage, as needed.Participates in departmental and hospital wide meetings, as assigned. Responsible for managing the SumTotal Education system. Develops, coordinates, implements, and evaluates system based on the needs of the organization

Education, Training & Experience:

High School Diploma/GED required, Associate Degree in business administration or a related field preferred. Minimum of three (3) years registration experience in Hospital or Physician Practice required Experience in developing training material preferred Minimum of one (1) year experience teaching in a professional environment required.

Certifications / Licensure:

Certified Healthcare Access Associate (CHAA) within two (2) years of date of hire in this position

Required Skills and Attributes:

Has knowledge of all departmental related polices and State and Federal regulations (EMTALA). Ability to organize and establish day-to-day priorities while using critical thinking skills in all aspects of the job.  Must be able to multitask while remaining professional, focused, composed and positive.Excellent customer service skills. Displays integrity, friendliness, and compassion. Must be able to establish an appropriate and effective rapport with others.Demonstrates flexibility takes initiative. Able to work in a fast-paced environment Embraces new opportunities to grow both personally and professionally.Effective critical thinking and problem-solving skills.Proficient with various Microsoft Office products (Word and Excel). Strong organizational skills. Effective interpersonal skills. Ability to take and follow direction in a positive and appropriate manner. Ability to work as part of a team and independently. Must be able to demonstrate effective andappropriate written and oral communication skills. Must be able to speak, read, write and follow instructions in English

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