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Install Technician

2 months ago

Minneapolis, United States Espresso Services Inc Intermix Beverage Full time

Espresso Services Inc. (ESI) is a well-established coffee equipment sales and service company in the upper-midwest looking for a curious, driven, detail-oriented candidate excited to deliver, install and train end-users on the use of their coffee brewing equipment and espresso machines. The Install Technician will play a vital role in expanding our business’ footprint by interfacing with customers and sales team while driving company-set installation standards. This position reports to the Installation Manager in Minneapolis.

The ideal candidate would have an affinity for technical troubleshooting, a background working in specialty coffee, and excellent communication and interpersonal skills.

The key responsibilities for this role include, but are not limited to:

  • Maintain installation standards set by Espresso Services/Intermix Beverage, ensuring professional presentation at all times.
  • Prepare equipment for installation according to sales team directives and record outgoing equipment.
  • Coordinate with customers to schedule site visits and installations, providing arrival windows.
  • Communicate installation dates, times, or changes to managers and account representatives promptly.
  • Provide light operational and cleaning training to end-users.
  • Tag and report all equipment brought into ESI.
  • Proactively clean and prepare used equipment for sale or upcoming installations.
  • Conduct fixed asset inventory as required.
  • Support Installation Manager maintaining ownership of the Minneapolis installation area.
  • Serve as a backup technician for servicing product accounts or performing preventative maintenance as needed.
Minimum Qualifications (Knowledge, Skills, and Abilities)
  • High school diploma or general education degree (GED) and Vo-Tech school degree; or one to two years related experience and/or training with electrical and hydraulic systems; or equivalent combination of education and experience
  • Ability to develop and maintain strong relationships with customers and co-workers
  • Demonstrated time management and organizational skills required
  • Analytical and problem-solving abilities
  • Ability to work and interact well with all levels of the organization
  • Strong computer aptitude, including familiarity with Google Suite (Gmail, Docs, and Sheets)

Benefits from Working with Us

  • Full-time work starting at $20-23/hr DOQ.
  • BYOD mobile device allowance
  • New company-issued iPad for your work
  • Health & dental insurance options 
  • Retirement account matching
  • Generous vacation policy & paid holidays
  • Company paid life insurance & long term disability
  • Subsidized gym membership option
  • Ongoing career development & training
  • Discounts on specialty coffee products