Rental Shop Specialist

Job Title: SMO Winter Specialist Level 1

Rate of Pay: $16.50/hr

Shift: 8am - 6pm & 4pm - 10pm Must be available weekends and holidays

FLSA Status: Non-Exempt

SUMMARY

SMO Specialist will be outgoing, engaging, and positive as they create an exceptional personalized service for rental and retail guests.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Handle working in a high paced atmosphere while still offering exceptional customer service, positivity, efficiency, and accuracy.
• Uphold all Forbes service standards with every guest interaction.
• Share Sundance's story of land preservation and environmental commitment.
• Perform basic point-of-sale transactions including cash, credit, gift cards and vouchers.
• Be friendly, out-going, and have a passion for creating significant experiences for our guests.
• Listen to guest requests and input and implement when appropriate.
• Commit and adhere to resort & department service standards.
• Effectively cross sell within SMO to include upgrade in rentals and cross selling retail.
• Cross sell other Sundance departments and activities.
• Balance helping guests with projects given by manager to maintain shop efficiency.

RENTAL & SERVICES

• Accurately size and fit rental guests to appropriate ski or snowboard equipment while maintaining professionalism.
• Exhibit basic knowledge of differences in levels and types of ski and snowboard equipment.
• Ensure rental documents are signed and filled out completely 100% of the time.
• Use the guest's given information to accurately determine appropriate DIN setting for releasable bindings per manufacturer recommendations 100% of the time.
• Assist guests in determining needs for basic repairs and tunes.

RETAIL

• Maintain and organize the retail area ensuring retail displays are stocked and the area is free of clutter, dirt, dust, and debris.
• Assist leadership in developing creative retail displays that fit the SMO décor and ambiance.
• Apply basic knowledge of retail products to guide customers in their purchase to include: pricing, sizing, fit, and construction.
• Learn and know about the current products carried in the retail area, including technology, and be able to guide guests to the best product for them.
• Report when any product becomes low or out of stock to leadership.
• Assist Manager and in running quarterly inventory and ensure accurate counts.
• Ensure accurate inventory counts.
• Ensure back stock storage areas are clean and organized.
• Remain constantly attentive and engaged assisting guests, cleaning, stocking, and organizing the retail area.
• Learn and exhibit knowledge about the current retail products sold in the shop to explain and sell them to customers.

QUALIFICATIONS

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Less than high school education: or up to one month related experience or training; or equivalent combination of education and experience.
• Must have basic computer & word processing skills to include internet use.
• Binding manufacturer certifications. To be obtained during training.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
• While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. The employee is occasionally required to sit and climb or balance. The employee is regularly required to lift up to 25 pounds and occasionally lift up to 50 pounds. This job requires specific vision abilities, including close vision and color vision. Must be able to be on their feet for up to the entire scheduled shift. Employees are expected to be on their feet for 4 or more hours at a time.
• Must be 16 years of age or older.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate. Regular environmental conditions include wet or humid conditions, and work near moving mechanical parts. Occasional environmental conditions include work in high, precarious places; fumes or airborne particles; toxic or caustic chemicals; and risk of electrical shock.

BENEFITS:

• Employee discounts on dining and resort amenities.
• Training and development opportunities to enhance your skills and career growth.
• Supportive team environment focused on collaboration and personal development.
• Active Season Pass