Patient Ambassador

The Patient Ambassador resolves patient complaints and issues, escalates unresolved issues, and ensures management is aware of issues. Works to increase patient satisfaction and provides a caring, safe environment to patients. Provides customer satisfaction training when requested by management.

Listens to and, if needed, coordinates with hospital associates to resolve patient issues and/or complaints. Escalates unresolved issues to management in a timely manner. Works in consultation with clinical staff to address requests for comfort items from patients and patients' families. Performs activities to increase patient satisfaction, as needed and/or assigned. Directs guests to appropriate areas. Provides a safe environment for patients, visitors and others. Maintains confidentiality of patients, families, employees, and visitors. Provides customer satisfaction training to hospital associates when requested by management. Engages in caring behaviors, taking conscious ownership for work and takes a proactive, deliberate, and thoughtful actions regarding work activities. Demonstrates appropriate use of independent judgement and decision making. Demonstrates excellent customer service at all times. Demonstrates excellent customer service skills.  Professional conduct and appearance  Possesses knowledge of the basic workings of an acute care hospital  Ability to multitask and maintain a pace appropriate to the workload  Excellent verbal and written communications skills in English.  Strong time management skills  Computer literacy and proficiency  Ability to establish and maintain effective working relationships across the organization Acute care hospital and/or clinic setting experience.  Bilingual skills to communicate effectively with patients and families High school diploma or GED Bachelors degree and/or college courses in healthcare and customer relations

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