Massage Therapist

GENERAL SUMMARY

The Massage Therapist is responsible for providing massages and other body treatments to guests.

CORE SCOPE OF POSITION

• Always ensures the Viejas guest service experience for guests by maintaining the standards.
• Adheres to company and departmental policies and standard operating procedures, and applicable governmental laws and regulations.
• Performs massage and body services that meet the established guidelines for the type of service offering and that fulfill guest expectations.
• Performs all treatments on services menu based upon current licensure.
• Assesses contraindications of guest that may prevent service from taking place.
• Understands and uses universal precautions when providing services.
• Cleans and disinfects all equipment daily.
• Maintains the highest level of product knowledge and has complete knowledge of all spa service presently offered.
• Understands the ingredients in products and explains the benefits to guests.
• Answers guests’ questions in a knowledgeable and professional manner.
• Recommends products for home use.
• Suggests other beneficial treatments offered in the spa.
• Begins and ends all treatments on time.
• Informs Spa Manager about product needs.
• Creates and maintains client cards and treatment notes, when appropriate.
• Attends all scheduled meetings and professional trainings.
• Attends scheduled professional trainings.
• Reports any incidents or accidents to a member of the management team.
• Ensures that work areas are clean and set according to procedures.
• Ensures that a clean, safe, hazard-free work environment is maintained. 
• Adheres to all company and department policies, procedures, and standard operating guidelines.
• Performs other duties as assigned.

STYLE SERVICE COMMITTMENT

All Team Members commit to delivering Viejas STYLE Service, our own unique delivery of hospitality service that creates an experience our Guests never want to leave. As a Viejas Team Member, your commitment to – and upholding of --- these standards is important and necessary to ensure Viejas is a place our Guests and Team Members enjoy as a place to stay, play, dine and work

INTERACTION

• Always interacts with internal and external guests with a positive attitude and professionalism.

SUPERVISION

• Does not provide supervisions to others.

KNOWLEDGE AND SKILLS

• Must be able to build rapport with guests.
• Ability to experience various treatments/services to guests.
• Excellent customer service skills and work ethic.
• Efficient, well organized, and able to handle a variety of duties simultaneously.
• Energetic, enthusiastic, and motivational.
• Professional manner, discretion, and appearance.
• Excellent verbal and written skills. 
• Strong team player.
• Must be comfortable with product recommendation.
• Must be flexible to work different shifts, evenings, and holidays.

EDUCATION/CERTIFICATION

• High school diploma or General education degree (GED).
• Valid California Massage Therapy License.

EXPERIENCE

• Previous massage and body work experience.
• Customer service experience, preferably in a spa.

KNOWLEDGE AND SKILLS

• Must be able to build rapport with guests.
• Ability to experience various treatments/services to guests.
• Excellent customer service skills and work ethic.
• Efficient, well organized, and able to handle a variety of duties simultaneously.
• Energetic, enthusiastic, and motivational.
• Professional manner, discretion, and appearance.
• Excellent verbal and written skills. 
• Strong team player.
• Must be comfortable with product recommendation.
• Must be flexible to work different shifts, evenings, and holidays.