US Customer Engagement Product Training Lead

2 weeks ago

Bothell, United States Pfizer Full time

ROLE SUMMARY

The US Customer Engagement Product Training Lead oversees product training delivery for the Commercial organization’s full portfolio of products. The role leads the training delivery and leverages cross-functional partnership to ensure seamless delivery of evolved and enhanced training programs which leverage Customer Engagement Training constructs for training design and deliver on Unit CFC goals for each aligned product and therapeutic area. This role has the overall responsibility for ensuring product training occurs to meet the strategic and dynamic needs of in-line products, product launches, dynamic training interventions and strategic brand efforts needed for POAs, critical brand imperatives and business grounded needs related to product knowledge and selling impact. The role works across and as a member of a multi-stakeholder group, partnering with other members of the Customer Engagement Training leadership team, the business and brands to manage a team of professionals to deliver brand trainings that support the commercial organization's strategy, values, and goals, providing and connecting across role and topic trainers to ensure a coordinated approach for necessary tools, skills, and knowledge required to achieve brand, customer and experience-based goals.

ROLE RESPONSIBILITIES

Lead and develop direct reports to be a strategic partner to the brands and business as representatives for their assigned brand and TA grouping of products Utilize train-the-trainer curriculum to develop direct reports for optimal skills needed to deliver and evolve best-in-class training. Develop and align with key stakeholders for Training strategy, content and approach that deliver optimal and timely training and information for products, across lifecycles and dynamic training needs. Collaborate within the Customer Engagement Training team to effectively define and deliver learning initiatives that are measured by quantifiable value and impact based on defined team goals, aligned business measures and KPIs. Partner effectively to evaluate and prioritize training needs related to US product launches, inline product promotions, operating plan priorities for brands and POA training efforts related to brand commercial L&D areas of ownership and partnership. Work with other members of Customer Engagement Training leadership to identify trainings gaps and emerging needs that require additional or evolved trainings and leverage the integrated training model and product focus of the delivery trainers to ensure high impact, customer centric content that supports CFC best in class results. Coordinate within the Customer Engagement Training team to support the uniform delivery of learning across roles and topics, for both core curriculum and dynamic brand needs. Lead the team to deliver training to support sales and CFCs teams in which team members feel a strong sense of ownership and accountability toward creating the best possible customer experience Guide and train CFC teams to understand content related to market needs and key needs of their customers for each of the aligned brands. This role will manage an organization of 50+ colleagues.

BASIC QUALIFICATIONS

Bachelor’s degree required  15+ years of training, leadership development, coaching, sales, marketing related experiences or combination of experiences  Deep experience and knowledge of commercial training and leadership development, including delivery of blended and distance learning curricula and content Experience in evaluating Learning programs and materials to ensure client and learner needs are met Experience with instructional design Understanding of the bio pharma industry and the ability to translate business needs into training strategy Demonstrated ability as a strategic partner to business leaders Deep knowledge of a broad range of Pfizer products, relevant diseases, and competitive clinical knowledge Previous experience leading people and matrixed organizations within commercial (i.e. sales, account management, marketing etc.) including developing people to meet goals, providing constructive feedback, and employee motivation. Executive presence and ability to influence senior stakeholders internally and externally  Strong interpersonal skills with a track record of building partnership, interacting with stakeholders at varying levels, and working collaboratively across functions to meet share objectives Outstanding presentation, facilitation and writing skills  Ability to develop and deliver multi-modal communications that convey a clear understanding of the unique needs of different audiences.  Strong record of coaching teams to achieve personal and organizational goals Project Management experience and organizational abilities to simultaneously manage multiple complex projects Demonstrated creativity skills, with a track record of creating innovative ideas, develop new and better ways of working Ability to make sense of complex information to make sound judgment and decision making with minimal direction A track record of holding self and others accountable to meet commitments Experience leading a diverse team to achieve common goals, leveraging diverse perspectives. Ability to understand the business environment and objectives and develop solutions accordingly Demonstrated ability to drive significant culture and process change

PREFERRED QUALIFICATIONS

BU Sales and Product experience

Other Job Details:

Last Day to Apply: July 5, 2024 Additional Locations: Any US Commercial PFE Site Position is hybrid and will require to work 2 to 3 days per week from site Not eligible for Relocation Package Eligible for employee referral bonus The annual base salary for this position ranges from $205,400.00 to $342,400.00.* In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 25.0% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.* The annual base salary for this position in Tampa, FL ranges from $184,900.00 to $308,100.00.

Relocation assistance may be available based on business needs and/or eligibility.

Sunshine Act

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

EEO & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.

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