Facility Host

Job Description

:Greets customers, acts as a liaison between guests and any necessary hospital departments. Oversee Information Desk Volunteers. Provides clerical support to hospital departments and administration.

Job Essentials

The Facility Host is a liaison between guests and hospital departments. This caregiver is responsible for greeting customers, answering telephone calls, taking messages, and forwarding calls in a courteous and efficient manner. Responsibilities include scheduling and oversight of Information Desk Volunteers, manage wheelchair availability at all hospital entrances, track service metrics to report and as applicable, ensures patient messages are delivered. The Facility Host ensures customers’ requests are triaged and handled appropriately and timely, responds to requests for information and appropriately releases information based on policy and maintains an organized and clean work and reception area. This caregiver will tactfully handle difficult situations with customers while remaining positive and professional. And when needed, will escalate issues to the appropriate staff member. The Facility Host provides clerical support and may assist with any of the following assignments: sorting and distributing mail; typing; data entry; scheduling appointments or meetings; ordering, stocking and maintaining supplies; assembling files or packets; scanning documents; processing forms or paperwork; or other clerical duties. May escort or assist outpatients/guests/visitors in navigating to areas in the hospital, using a wheelchair if necessary.

Shift Details

Three nights a week and as needed to replace shifts

Minimum Qualifications

Demonstrated customer service experience Positive demeanor and excellent communication skills Knowledge of basic office equipment, including printers, phones, etc. Exemplify strong organization skills and attention to detail Competent with Microsoft Office products

Preferred Qualifications

Associate degree Bi-Lingual (Fluency in both English and Spanish) Familiar with medical terminology Hospitality experience

Physical Requirements:

Interact with others by effectively communicating, both orally and in writing.
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Operate computers and other office equipment requiring the ability to move fingers and hands.
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See and read computer monitors and documents.
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Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.
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May require lifting and transporting objects and office supplies, bending, kneeling and reaching as well as pushing patients in wheel chairs and escorting them to their destination.

Location:

Intermountain Health American Fork Hospital

Work City:

American Fork

Work State:

Utah

Scheduled Weekly Hours:

12

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$ - $

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits packages for our Idaho, Nevada, and Utah based caregivers, and for our Colorado, Montana, and Kansas based caregivers; and our commitment todiversity, equity, and inclusion.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

All positions subject to close without notice.

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