Student Service Coach

4 months ago

Arlington, United States Strayer University Full time
SEI | Strayer University - Student Services Coach

This position serves as the primary contact for students, from orientation through the completion of their program. Our coaches manage a pipeline of students by coaching, motivating, mentoring, removing barriers, issue ownership through resolution, strategies for completion and progress. Coaches help students clarify key decision-points and identify solutions and alternatives which align with the students' motivations and goals. Student service coaches utilize strong relationship-building and influencing skills resulting in positive student behaviors and outcomes, contributing to overall student success and persistence.

Who we are:

Hybrid workplace – work model supports a blend of in-office and remote. Passionate - we are deeply connected to our students and genuinely feel excitement for helping them realize their academic aspirations. Detail Oriented – we manage complex transactions with clear, transparent, and timely communication both internally and externally. Strong Ethical Standards - we maintain a critical focus and adherence to compliance requirements as defined by university policies, procedures and applicable laws and regulations. High Energy - our team possesses the energy and determination necessary to provide valuable and timely services to our students. Committed to excellence - We value our employees and offer a generous and comprehensive benefits package and perks to show our appreciation. Dedicated to career development - as a learning organization we are committed to providing you with continuous learning resources, tuition assistance for employees and immediate family, and experiences you need no matter where you are in your career at SEI or what skills you want to gain.

Who you are:

Passionate - you believe in the power of higher education. Heart and hustle - you have a strong internal drive and motivation. Problem Solver – you find ways to keep going despite obstacles. Listener – you don’t just hear people; you really listen to them. Enthusiastic – you’re genuinely excited about the prospect of changing potential students’ lives. Adaptable and organized – you remain flexible while maintaining organization and can pivot quickly and easily. Collaborator– you thrive in a team environment and are motivated by contributing to team success. Customer centric – you have at least 2-5 years of experience in a fast-paced environment, and you’ve demonstrated success in customer service, consultative sales, or account management. College graduate or maybe you have some college credits - bachelor’s degree or equivalent highly preferred.

What you’ll do:

Support students through their academic careers. Proactively advise assigned students via a variety of communication vehicles. Address and resolve student problems through research, collaboration, and follow up. Serve as a point of contact for student account inquiries and follow up with all emails and voicemails within one business day. Document all student interaction through university applications. Help students create academic plans. Assist students electing to use financial aid with the appropriate application process and conduct on-going follow-up with students and/or Corporate’s Student Financial Services to resolve issues. Ensure accuracy and completeness of student payment plans, to include monitoring student accounts and communicating with students to resolve outstanding balances. Ensure that the finalization of student registrations is in accordance with established University policy. Monitor and outreach to students based on attendance, intervene with early at-risk students, and assist students through the satisfactory academic progress process. Inform students of tutoring and other University resources. Implement activities to manage quarterly collection and bad debt expenses. Monitor policy compliance in accordance with Strayer University, state, and federal rules and regulations.

Job Type: Full Time

Pay: $23.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Professional development assistance Referral program Retirement plan Tuition reimbursement Vision insurance

Schedule:

The schedule is 4 days a week at the campus and 1 day remote. On the remote day you will be working 12-9 pm. That time will be adjusted by your time zone. You will also be required to work 1 Saturday a month for 4 hours. On that Saturday you will work remotely, and your shift could be either 9-1pm or 1-5 pm.

Other:

Must be able to travel occasionally should a business need arise. For most roles travel would not be common. Travel may involve plane, car or metro. In accordance with ADA policies, reasonable accommodations regarding travel limitations can be provided. Travel will be more common for roles such as Account Executives (25 - 50%), senior leaders (10 – 20%) or Capella Core Faculty (5 – 10%).  Ability to work onsite in Corporate or Campus location (in a typical office environment) may be required based on role. If so, this would include being mobile within the office, including movement from floor-to-floor using elevators or stairs. If offsite or hybrid role, must have access to work in setting which enables meeting all requirements of the role (including privacy, reliable internet access, phone, ability to video conference, etc.) at a remote location. Faculty and Federal Work Study roles require access to work in setting which enables meeting all requirements of the role (including computer, privacy, reliable internet access, phone, ability to video conference, etc.) at a remote location. This role may require lifting, however reasonable accommodations will be provided in accordance with our ADA policies. Must be able to meet critical thinking and problem solving aspects aligned to job duties, as well as effectively communicating with co-workers. Must be able to work more than 40 hours per week when business needs warrant. Accommodations related to schedule may be considered.  Able to access information using a computer. Other essential functions and marginal job functions are subject to modification.

SEI is an Equal Opportunity employer committed to a diverse and inclusive community. We welcome applications from all. While it is not typical for an individual to be hired at or near the top end of the pay range at SEI, we offer a competitive salary and benefits package. The actual base pay offered to the successful candidate may vary depending on multiple factors including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal pay equity. Our Talent Acquisition Team is ready to discuss your interest in joining SEI. The expected salary range for this position is below.

$19.50 - $29.75 - Hourly

.

  • Athletic Coach

    2 days ago

    Arlington, Virginia, United States Arlington ISD Full time

    ROLE AND RESPONSIBILITIES:The Athletic Coach/Teacher will provide instruction and coaching to students to develop their skills and abilities in assigned sports. They will contribute to the education program as a whole and support the growth of students involved in athletics.QUALIFICATIONS:The ideal candidate will have a Bachelor's degree and a valid Texas...

  • Assistant Coach/Sponsor

    2 days ago

    Arlington, Tennessee, United States Hobbs Municipal Schools Full time

    Job Title: Assistant Coach/SponsorWe are seeking a highly motivated and experienced Assistant Coach/Sponsor to join our team at Hobbs Municipal Schools. The successful candidate will assist the head coach in organizing and leading the assigned sport program, ensuring a positive and productive experience for student-athletes.Key Responsibilities:Assist the...

  • Mathematics Coach

    7 days ago

    Arlington, Virginia, United States Arlington Public Schools Full time

    Job SummaryArlington Public Schools is seeking a highly skilled Mathematics Coach to join our team. The successful candidate will assist teachers in implementing an effective classroom mathematics program by providing guidance, support, and professional development opportunities.ResponsibilitiesMonitor and analyze student achievement results to inform...

  • Student Service Coordinator

    3 weeks ago

    Arlington, Virginia, United States BlueNova Industries Full time

    We are seeking a highly organized and customer-focused individual to join our team as a Student Service Specialist at BlueNova Industries. As a key member of our university administration, you will play a vital role in ensuring the smooth operation of our campus.Key Responsibilities:Greet and assist students, faculty, and visitors, providing exceptional...

  • Assistant Flag Football Coach

    2 weeks ago

    Arlington, Virginia, United States Marymount University Full time

    At Marymount University, we are seeking a highly motivated and experienced Assistant Flag Football Coach to join our team.Job SummaryThe successful candidate will assist the Head Coach with recruiting, scouting, and practice planning, ensuring a high-quality student experience and collaborative working environment.Key ResponsibilitiesPerform competition day...

  • Assistant Coach for Aquatics Program

    1 month ago

    Arlington, Tennessee, United States Hobbs Municipal Schools Full time

    Position Overview This role involves supporting the head coach in managing the aquatic sports program at Hobbs Municipal Schools. The assistant coach will be responsible for facilitating practices, inspiring students, and teaching student-athletes about game strategies and techniques. Compliance with all regulations set forth by relevant sports associations...

  • Youth Basketball Coach

    2 weeks ago

    Arlington, Virginia, United States Marymount University Full time

    Marymount University is seeking a dedicated and passionate individual to fill the role of Boy's Basketball Camp Counselor II. As a key member of our team, you will be responsible for organizing and directing campers on and off the field/court, teaching sport skills to campers, coaching teams in camp competition, and assisting the camp director with set...

  • Director of Master's Student Services

    2 weeks ago

    Arlington, Virginia, United States Commonwealth of Virginia Full time

    About the PositionThe Commonwealth of Virginia seeks a highly skilled and experienced professional to serve as the Director of Master's Student Services. This key role is responsible for developing, coordinating, and delivering academic advising, academic support, and student services initiatives for the Master's and Certificate programs within the Schar...

  • Director of Master’s Student Services

    4 months ago

    Arlington, United States Commonwealth of Virginia Full time

    Department: Schar School Policy and Government Job Category:  Administrative or Professional Faculty Job Type:  Full-Time Work Schedule:  Full-time (1.0 FTE, 40 hrs/wk) Location: Arlington, VA Workplace Type:  On Site Required Salary:  Salary commensurate with education and experience Criminal Background Check:  Yes About the...

  • Head of Graduate Student Services

    4 weeks ago

    Arlington, Virginia, United States Commonwealth of Virginia Full time

    Department: Schar School of Policy and Government Job Category: Administrative or Professional Faculty Job Type: Full-Time Work Schedule: Full-time (1.0 FTE, 40 hrs/wk) Location: Arlington, VA Workplace Type: On Site Required Salary: Salary commensurate with education and experience Criminal Background Check: Yes About the Department:...

  • Director of Master's Student Services

    1 week ago

    Arlington, Virginia, United States Commonwealth of Virginia Full time

    About the PositionThe Commonwealth of Virginia is seeking a highly skilled and experienced professional to serve as the Director of Master's Student Services. This key role will be responsible for developing, coordinating, and delivering academic advising, academic support, and student services initiatives for the Master's and Certificate programs within the...

  • Athletic Coach/Teacher

    3 weeks ago

    Arlington, Virginia, United States Arlington ISD Full time

    Job SummaryArlington ISD is seeking a highly qualified Athletic Coach/Teacher to join our team. As a key member of our educational community, you will be responsible for providing instruction and coaching to students in assigned sports, while also contributing to the growth and development of our students.Key ResponsibilitiesInstructional ManagementDevelop...

  • Assistant Flag Football Coach

    1 week ago

    Arlington, Virginia, United States Marymount University Full time

    At Marymount University, we are seeking a highly motivated and experienced Assistant Flag Football Coach to join our team. As a key member of our coaching staff, you will play a vital role in supporting the Head Coach in recruiting, scouting, and practice planning.Key Responsibilities:Assist the Head Coach with competition day duties, including monitoring...

  • Athletic Coach/Teacher

    2 weeks ago

    Arlington, Virginia, United States Arlington ISD Full time

    Job SummaryArlington ISD is seeking a highly qualified and experienced Athletic Coach/Teacher to lead our sports programs and educate students in a dynamic and supportive environment.Key ResponsibilitiesDevelop and implement instructional plans to enhance student athletes' skills and abilities in assigned sports.Manage and supervise athletic activities,...

  • Student Services Assistant

    1 month ago

    Arlington, Virginia, United States Northeastern University Full time

    Position Overview:The Educational Talent Search (ETS) TRIO Program at Northeastern University is a federally funded initiative aimed at supporting low-income, first-generation students in their academic journey. The Program Assistant plays a crucial role in the administration of the ETS Program, providing essential academic guidance and support to eligible...

  • Instructional Curriculum Coach

    2 weeks ago

    Arlington, Tennessee, United States Memphis Shelby County Schools Full time

    Job SummaryThe Instructional Curriculum Coach is a key leadership position within Memphis Shelby County Schools, responsible for providing essential guidance and support to teachers and staff in the development and implementation of literacy, math, and science programs.Key ResponsibilitiesLead a team of educators in the development of curriculum plans and...

  • Flag Football Coaching Assistant

    1 month ago

    Arlington, Virginia, United States Marymount University Full time

    Marymount University Career OpportunityWe invite passionate individuals to become part of our community at Marymount University, dedicated to enhancing the experience of our student body. Our focus is on collaboration and a commitment to excellence in student engagement.Position Overview:Assist the Head Coach in various aspects including recruitment,...

  • Support Coach for Flag Football Team

    4 weeks ago

    Arlington, Virginia, United States Marymount University Full time

    Marymount University Job OpportunityMarymount University is looking for passionate individuals to enhance our coaching staff and support our commitment to excellence in student-athlete development. We prioritize collaboration and strive to provide a top-notch experience for our student body.Position Overview:Assist the Head Coach in various aspects of the...

  • Executive Director of Enrollment and Student Services

    3 weeks ago

    Arlington, Virginia, United States The University of Texas at Arlington Full time

    Job SummaryLead the Office of Enrollment and Student Services, overseeing activities related to recruitment, enrollment, and student advisement for College of Nursing and Health Innovations (CONHI) students across all departments and programs.Key ResponsibilitiesLeadership and Strategic Planning: Provide strategic direction and oversight for the Office of...

  • Assistant Flag Football Coach-1

    4 months ago

    Arlington, United States Marymount University Full time

    It’s a great time to join Marymount University! We are looking for faculty and staff who are passionate about providing excellent service to ensure ahigh qualitystudent experience and collaborative working environment. JOB SUMMARY Assist the Head Coach with recruiting, scouting and practice planning. MAJOR DUTIES AND RESPONSIBILITIES Perform...