Senior Manager

4 months ago

Phoenix, United States American Express Full time

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

American Express Global Commercial Services (GCS) Products is the leading payment card issuer for corporations and small businesses, offering products and services to help them run and grow their business. Within GCS Products, the US New Product Development & Enterprise Solutions team is seeking a dynamic customer-focused individual to help manage and execute against a multitude of platform migrations & modernizations impacting GCS clients and card members.

This individual will need to excel at conceptual thought leadership, effectively influence partners to align behind a vision, and thrive in a fast paced and ever-changing environment to bring concepts to life. A broad spectrum of skills is required, including strategy and concept development, process design, project management, implementation experience, building and leveraging relationships partners to drive results.

This position will be responsible for assessing the feasibility and fit of new product ideas and leading a cross functional team to deliver them. This is a great opportunity to shape the strategic direction of American Express’ Commercial capabilities and products while learning our core business, marketing, and technology functions through close partnerships with all the teams required to launch products.

Key Responsibilities:

Provide thought leadership during concept development, end-to-end user experience design, and feasibility assessment Lead key operational processes and integrations by collaborating with partners in Product Management, Marketing, Technology, Risk, Servicing, Legal and Compliance Understand business objectives and customer needs and identify creative ways to leverage technological capabilities and/or other creative solutions to meet those needs Lead GCS-wide strategic initiatives to drive business results, improve customer experiences, and increase agility in product development


Minimum Qualifications 

Understanding of tech and product development processes with the ability to navigate intricate dependencies and communicate impacts to partners Curiosity to know how things work from an end-to-end perspective and the desire to use that knowledge to find opportunities at an enterprise level Detail oriented, able to assess how pieces of the puzzle interact to deliver the best experience for our customers Ability to recognize issues quickly and provide resolution through creative and efficient problem solving A future proof mindset that can maneuver multiple simultaneous migrations ensuring seamless connectivity for all integrating platforms and channels Ability to identify and understand business needs and turn them into technology requirements; ability to understand the details of complex processes and an orientation toward process improvement and innovation; prior experience with payments and agile product development / delivery a plus Ability to handle end-to-end product development process in a highly disciplined fashion Extremely strong project management, collaboration, communication, and presentation skills. Motivated self-starter with a sense of urgency, positive attitude, and the ability to excel in a fast paced and dynamic environment Creative and innovative thinker who is comfortable with ambiguity and evolving strategies Demonstrated ability to drive results in a highly matrixed organization, capable of influencing and building internal alignment across multiple lines of business and support groups Passion for doing what is right for the customer Embodies a "team" mentality in all that you do, with a proven track record to take ownership for progressing project delivery Bachelor's degree and 5+ years of relevant experience

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries  Bonus incentives  6% Company Match on retirement savings plan  Free financial coaching and financial well-being support  Comprehensive medical, dental, vision, life insurance, and disability benefits  Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need  20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)  Free and confidential counseling support through our Healthy Minds program  Career development and training opportunities

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