Product Specialist
4 months ago
This individual will provide product expertise on UAV and Positioning equipment lines and associated software while building long term relationships within the territory to maximize company profitability and market share. This individual will be expected to specialize in UAV and Positioning equipment for the purpose of providing support to RDO sales professionals and customers on those products.
Specific Duties Include:
Maintain expert level knowledge of positioning and UAV products hardware and software. Schedule and perform on-site hardware and software training on positioning and UAV products to RDO Equipment Co. employees and customers. Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set. Assist in call center support as necessary on high level support issues. Be a primary channel of communication for product technical and commercial issues with our manufacturing partners. Develop relationships and network throughout the industry to monitor and participate in all product activities. Know the market; where future work will be done, where it is currently being done and by whom. Develop an open and “real time” channel of communication throughout the industry. Be recognized as a solutions provider and a wealth of expertise for our customers. Create opportunities by evaluating customer fleets and techniques, and proactively propose better solutions. Communicate regularly with the store/branch managers and full line sales professionals to share information on activity within their regions. Be an active and highly visible participant in industry groups and events and keep abreast of competitive activity and competitive products. Always seek additional sales, parts and service opportunities for company and reporting those prospects to the appropriate parties. Assist as necessary with customers with parts, service and repair requirements. Keep expense accounts. Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook. Conduct self in the presence of customers and community so as to present a professional image of RDO Integrated Controls. Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set. Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts. Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service. Perform all other duties as assigned by management in a professional and efficient manner.Job Requirements:
Must be able to work independently Have good understanding of end user business processes Be available for up to 30% regional travel Must have strong communication and interpersonal skills Be self-motivated to learn new technologies Maintain excellent computer skills Maintain excellent technical and software related problem solving skills Candidates must have valid work authorization and be able to work in the without company sponsorship-
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